# Tenant Complaint & Dispute Mediation Intake — Real Estate AI agent | Mihu AI

Real Estate · Lettings

# Tenant Complaint & Dispute Mediation Intake

Capture and route tenant-to-tenant or noise/nuisance complaints consistently and fairly.

Set up this outcome

## Apps this needs

Property Management Software AppFolio, Yardi, Buildium — leases, maintenance and rent ledger for the managed portfolio. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Takes the complaint with full details without taking sides, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).

Checks the property's policy for that complaint type in the property management software and applies the standard first-response step.

Escalates repeated or serious complaints to the property manager for formal action.

Follows up with the complainant on resolution status without disclosing confidential details about the other party.

## Data sources

Property management complaint log Lease/community policy rules

## What it targets

Complaints logged with full detail on first contact Target 100%

Repeat complaints escalated appropriately Target 100%