# Tenant Enquiry & Maintenance Desk — Real Estate AI agent | Mihu AI

Real Estate · Lettings

# Tenant Enquiry & Maintenance Desk

Cut property-management workload by resolving and routing tenant requests automatically.

Set up this outcome

## Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Tenant reports an issue or asks a question via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk) or WhatsApp.

Agent identifies the property/unit in the property management software (AppFolio, Yardi, Buildium) and answers routine FAQs.

Classifies urgency — emergency vs. routine — per the property's defined categories.

For emergencies , dispatches the on-call vendor immediately and notifies the property manager.

For routine requests , arranges scheduling with the appropriate vendor, written to the property management software.

Confirms completion with the tenant and closes the ticket in the system.

## Data sources

Tenancy / property list Maintenance ticketing Contractor directory

## What it targets

Tenant requests handled first-touch Target 65%

After-hours requests covered Target 100%

Time-to-route urgent jobs Target 5min