# Pre-Departure Excursion Upsell — Tourism AI agent | Mihu AI

Tourism · Bookings

# Pre-Departure Excursion Upsell

Increase what a booked traveller takes, without a sales call.

Set up this outcome

## Apps this needs

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

## How it works

Agent reaches travellers before departure , on their channel.

Offers excursions matched to their destination, dates and party .

Answers the practical questions — duration, difficulty, pickup .

If accepted, payment is processed via the gateway and the excursion is booked and confirmed in-thread, adding it to the itinerary.

Never re-offers something they already declined or booked .

## Data sources

Booking itineraries Excursion catalogue Capacity

## What it targets

Travellers offered add-ons Target 92%

Add-on attach rate Target 21%

Repeat-offer suppression Target 100%