# Lapsed High-Value Traveler Win-back — Tourism AI agent | Mihu AI

Tourism · Post-trip

# Lapsed High-Value Traveler Win-back

Specifically target high-historical-spend travelers who haven't booked in 18+ months.

Set up this outcome

## Apps this needs

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

## How it works

Agent identifies travelers above a spend/trip-count threshold who've gone quiet, via the CRM.

Prioritizes a personal outreach call over an email blast, given their historical value.

Asks directly what would bring them back , addressing any stated service issue.

Assigns a dedicated consultant for their next booking, logged in the CRM.

## Data sources

CRM historical spend/trip data Lapsed threshold rules

## What it targets

High-value lapsed travelers personally contacted Target 100%

High-value win-back rate Target 25%