# Trip Insurance Claim Pre-Departure Check — Tourism AI agent | Mihu AI

Tourism · Concierge

# Trip Insurance Claim Pre-Departure Check

Make sure travelers who purchased protection actually understand how and when to use it.

Set up this outcome

## Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Agent confirms the traveler has their policy number and 24/7 emergency contact saved, pulled from the partner platform.

Gives a high-level walkthrough of the claim process — what to do first, what documentation to keep — without interpreting coverage.

Confirms understanding and re-sends the emergency contact card as part of final trip documents.

## Data sources

Insurance policy data Emergency assistance contact details

## What it targets

Travelers confirming they have emergency contact info accessible Target 95%

In-trip insurance-related support escalations Target -25%