# Itinerary Change Request Handling — Tourism AI agent | Mihu AI

Tourism · Concierge

# Itinerary Change Request Handling

Handle in-trip requests to modify the itinerary quickly and accurately.

Set up this outcome

## Apps this needs

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

Ground Operator / Local Partner Network Local guides, drivers, embassies and on-the-ground partners by destination. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

## How it works

Agent checks feasibility against remaining itinerary, supplier availability and cost , live via the itinerary system.

Confirms the change with affected suppliers before confirming to the traveler.

Writes the updated itinerary and any price adjustment to the system and sends it to the traveler.

Updates internal operations records so ground staff at future stops have the correct information.

## Data sources

Live itinerary/booking system Supplier availability

## What it targets

Change requests confirmed within 4 hours Target 85%

Changes correctly reflected for all downstream suppliers Target 100%