# Post-Trip Review & Rebook — Tourism AI agent | Mihu AI

Tourism · Post-trip

# Post-Trip Review & Rebook

Turn one-time travellers into repeat guests.

Set up this outcome

## Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

Inbound Email Let the agent read and answer email enquiries. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

## How it works

Agent is triggered by the booking system's trip-completion event and sends a satisfaction check-in within 48 hours.

Negative or neutral responses are escalated immediately to operations with trip details attached, rather than routed to a public review platform.

Positive responses are routed to a review-request message with a direct link, plus a rebooking incentive for their next trip.

Logs all responses to the CRM , avoiding double-messaging a traveller already contacted through another post-trip workflow.

## Data sources

Booking system completion event Loyalty / offers CRM

## What it targets

Post-trip response rate Target 40%