Sales AI

Branch & Role Permissions

Campaign Spend Insights

Lead-to-Revenue Tracking

Quote & Discount Approvals

Branch & Role Permissions

Give the right people the right visibility—without the back-and-forth.Mihu centralizes access across Sales AI, Chat AI, Service AI, Inventory AI, and Appointment AI, with granular roles, smart defaults, and real-time enforcement.

including:

Branch / Brand / Channel scoping – limit data by location, make (e.g., BMW), and source (web, WhatsApp, phone).
Role templates & least-privilege – Sales Rep, Service Advisor, Parts, Manager; one-click provisioning.
Audit trails – who viewed/changed quotes, prices, stock, or appointments.
Live enforcement in AI flows – routing, calendars, quotes, and inventory checks respect permissions instantly.

Start now

Spending Insights

See exactly how every euro of media and promotion turns into qualified leads, test drives, quotes, and won deals—without spreadsheets. Mihu ties ad budgets, WhatsApp/SMS costs, and offer usage to real sales outcomes by branch, model, and agent.

including:

Real-time unit economics — CPQL, cost-per-test-drive, cost-per-quote, blended CAC with trendlines by branch & channel.
True attribution — connect chats, calls, IVR, and web to campaigns/offers; measure revenue & margin impact per model.
Budget pacing & margin guardrails — alerts when spend is off plan or discounts risk target margin; AI reallocation tips.
Export-ready reporting — one-click CSV/API to your BI (BigQuery/Looker/Tableau) and shareable summaries.

Start now

58%

Reduction
in reporting time.

$7,000

Savings
per month (approx)

Increase
in billing hours

“We’ve replaced three other tools with Mihu.”

Meet our Customers

Lead-to-Revenue Tracking

See the whole journey—from first hello to closed deal—without spreadsheets.Mihu ties chats, calls, test drives, quotes, offers and payments into one view so you can track performance by branch, model, campaign and seller.

including:

Unified funnel — inquiry → qualification → test drive → quote → sale with drop-offs by channel.
True attribution — link campaigns/offers to pipeline and revenue; CPQL, cost-per-test-drive, CAC.
Live dashboards — MoM/YTD trends by branch/agent/model with win rates and average deal size.
AI forecasting — weighted pipeline that factors stock availability and calendar capacity.

Start now

Quote & Discount Approvals

Keep deals moving—without Slack pings and inbox chains.Mihu Sales AI streamlines approvals for quotes, discounts, finance terms, and trade-in adjustments with guardrails by branch, model, and margin. Reps get instant clarity, managers approve in one click, and every step is tracked.

including:

One-click approvals — quotes, price overrides, discount requests, finance terms, and trade-in changes.
Smart rules by branch & margin — auto-approve within thresholds; escalate when limits are exceeded; SLA timers.
AI pre-checks — validates stock, offer eligibility, calendar capacity, and expected gross before submission.
Multi-party workflows — sales → manager → finance → insurance; sequential or parallel steps.

Start now

common questions

We’re here to answer your questions.

Mihu learns from your workflows, connects to your tools, and gets smarter with every conversation.

What can Sales AI do out of the box?

Sales AI qualifies leads in natural language, captures intent (model, budget, timing), answers product and offer questions, checks live stock by branch, and proposes similar vehicles if the exact unit isn’t available. It can book test drives in real time, generate itemized quotes with active promotions, and follow up across WhatsApp, web chat, SMS, email, and phone. Every action is logged to the timeline so managers see the full journey.

Does it understand branches and expertise?

Yes. Sales AI is branch-aware and expertise-aware: it routes requests using a combination of location, brand specialization (e.g., BMW seller in Cantu), working hours, and load balancing. If a request lacks location, the AI asks a polite clarifying question and proposes the closest branch with availability. All routing respects your permission model and audit rules.

Can it create quotes and apply offers?

It builds professional, itemized quotes in seconds—vehicle, options, fees, trade-in, finance, and add-ons—then auto-applies eligible offers based on branch, dates, and model/trim. Quotes are sent via WhatsApp/SMS/email with trackable links and optional e-sign. Managers can set guardrails (max discount, approval tiers), and Sales AI explains price changes back to the customer to keep trust high.

How does it check stock?

Sales AI reads from your Inventory module (or DMS/ERP via API) using our Unified Stock Format. That means branch-level counts, VIN-specific details, and status (in stock, in transit, reserved) are available in real time. If something sold moments ago, the AI presents closest matches with reasons (“same trim, 2k fewer miles, €700 less”) rather than dead-ends.

Which channels are supported?

One brain, many doors: WhatsApp Business, SMS, email, and phone IVR. Conversations carry context between channels—start on WhatsApp, finish on a call—and Sales AI never asks for the same info twice. You can enable/disable channels per branch and set language defaults.

How do you measure impact?

Dashboards show the full funnel: response time, qualification rate, test-drive bookings, quotes created/accepted, and win rates—broken down by branch, model, campaign, and seller. We also calculate CPQL, cost-per-test-drive, and blended CAC by tying campaign spend and offer usage to revenue. Weekly insights call out what’s working, where leads stall, and which messages convert best.

Is there human handoff?

Absolutely. At any time the AI can transfer a chat or call to the right rep or queue, carrying over the transcript, parsed intent, and customer data. If no one’s available, it schedules a callback or books a slot directly on the calendar, then keeps the customer informed with reminders.

What are the setup steps?

Setup is guided and takes minutes: connect your CRM (or import a CSV), link calendars per branch, and plug in inventory (vehicles/parts) via file or API. Next, map a few intents to actions (e.g., Book_TestDrive → Downtown Sales Calendar), choose notification templates, and turn on your channels. You can go live with defaults and refine as you learn.

How long until we’re live?

Most teams launch a pilot the same day using the standard playbooks and sample templates. Deeper integrations—DMS, custom offers, advanced approval flows—are layered in without breaking what’s already live. We recommend a two-week pilot to gather reliable conversion baselines.

Can we bring our own knowledge base?

Yes. Upload PDFs, docs, pricing tables, and policy pages or point us to URLs to crawl; tag content per branch or brand. Sales AI cites sources in responses and automatically updates when you refresh a document, so answers stay consistent across channels.

Do we need developers?

No developers required for the MVP: everything important—intents, routing rules, calendars, offers, and templates—can be configured in the UI. If you have a technical team, our REST APIs and webhooks let you push/pull data from CRMs, DMS/ERP, telephony, and BI tools.

How do we test before launch?

Use the sandbox with synthetic leads, stock, and calendar slots to simulate peak hours and edge cases. Toggle AI-Only vs Human Review to control automation while you observe. When you’re ready, flip channels to Live branch by branch.

What languages are supported?

Sales AI supports multilingual detection and responses. You can set per-branch defaults (e.g., Italian in Cantu, Turkish in Istanbul) and provide language-specific templates; the AI will maintain the conversation in the customer’s chosen language.

We don’t have APIs ready—can we still launch?

Definitely. Start with CSV uploads for contacts and the Unified Stock Format (USF) for vehicles/parts; use the native Mihu Calendar or import simple .ics files for branch availability. A guided mapping wizard gets you live in a day; you can swap to API/DMS integrations later without losing data. This lets you collect real customer feedback now while IT finalizes deeper connections.

What’s included in support?

All plans include onboarding help, email/in-app support, health checks, and a growing template library. Business and Enterprise plans add a named CSM, proactive optimization sessions, and SLA options with incident reporting. We also provide sample scripts for test drives, quotes, and follow-ups.

How is pricing structured?

Pricing combines a platform fee with usage (messages/minutes) and task-based execution so teams can start lean and scale predictably. A task is a completed AI action such as booking a test drive, generating a quote, checking branch stock with a customer reply, routing a call to the right seller, sending a scheduled reminder, etc. You choose a monthly task bundle (with soft overage at a reduced per-task rate) and can set caps/alerts to control spend. Seats for sellers/managers are flexible, and you only pay for the channels you enable. Volume and multi-branch discounts are available—your CSM will model scenarios, recommend the right task tier, and forecast costs transparently.

What about data privacy and security?

We enforce SSO (SAML/OIDC), role-based access, and field-level masking for PII (phone, email, VIN). Audit logs track who viewed or changed quotes, prices, inventory, and appointments. Data residency and retention controls are available for regulated markets and OEM guidelines.

Can we cancel anytime?

Monthly plans can be canceled at the next renewal; annual plans include a pilot window and flexible expansion clauses. You can export all data (conversations, quotes, contacts) at any time via CSV or API—no lock-in.

Do you integrate with our stack?

Yes—CRM (Salesforce, HubSpot, others via API), calendars (Google, Outlook, or Mihu), WhatsApp Business/telephony, DMS/ERP, and BI (CSV/API to BigQuery, Looker, Power BI). If you have a bespoke system, we’ll provide endpoint specs or webhook listeners for quick mapping.

How do we submit a feature request?

Use Help → Request a feature in the app to share context, urgency, and desired outcomes. Requests are reviewed weekly; you’ll get status updates and, when accepted, early access to betas so your team can shape the final release.

What happens if we exceed our task/message bundle?

No surprises. We send usage alerts at 70% / 90% / 100%, and you can enable auto-upgrade to the next tier or keep running in soft overage at a discounted per-unit rate. There’s no throttling—appointments, quotes, and handoffs continue uninterrupted. Usage is visible in real time on your Billing page (by branch, channel, and task type) and itemized on the invoice. If your seasonality requires it, we can pool usage across branches and set monthly spend caps; optional rollover add-ons are available on Business/Enterprise plans.

For teams who need clarity and momentum.