Operation Agent

Operational Workflow Intelligence

Mihu Operation AI transforms how dealerships manage day-to-day logistics and after-sales processes. From vehicle arrivals and inspections to transfers and deliveries, everything is monitored, automated, and updated across teams in real time — so no task gets lost, delayed, or duplicated.It’s your operations command center: clear timelines, seamless coordination, and instant visibility across every branch.

including:

Live process dashboards – Track each vehicle’s journey from arrival to handover, with full visibility across departments.
Automated task routing – Assign and update prep, detailing, or transfer tasks automatically when conditions change.
Delay & exception alerts – Get notified when inspections, paperwork, or deliveries fall behind schedule.
Smart resource planning – Balance workloads and optimize team efficiency based on live data.

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Task Automation & Delivery Tracking

Mihu Operation AI automates operational workflows and keeps every department in sync — from vehicle prep to final delivery. No more manual follow-ups, missed handovers, or unclear responsibilities. Every task is automatically assigned, tracked, and updated in real-time across branches, ensuring your operations move faster and smoother than ever.By eliminating bottlenecks and providing complete visibility, Mihu Operation AI helps your teams stay proactive and customers better informed — from arrival to delivery.

including:

Automated task management — track statuses, assign responsibilities, and update workflows automatically between departments.
Live service bay monitor — view real-time workload, availability, and progress for each location.
Automated notifications — get alerts for upcoming tasks, delivery readiness, or pending paperwork.
Delivery tracking dashboard — monitor vehicle delivery stages, ETAs, and proof-of-handover.

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63%

Reduction in manual
task coordination.

$9,200

Average monthly savings
from automated workflows.

Hours saved weekly across
service and delivery teams.

Operational Insights & Alerts

Make smarter decisions before issues become problems. Mihu Operation AI provides real-time visibility into every operational process — from vehicle prep and transfers to delivery completion. It automatically detects delays, workload imbalances, or inefficiencies and notifies the right teams instantly, helping dealerships stay proactive and efficient across all branches.

including:

Real-time performance tracking — monitor progress, turnaround times, and workload distribution across departments and branches.
AI-powered alerts — get automatic notifications for delivery delays, inspection bottlenecks, or missed tasks.
Process analytics — view trends and identify recurring issues that affect productivity or customer experience.
Efficiency scoring — measure branch and team performance with dynamic KPIs for continuous improvement.

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common questions

We’re here to answer your questions.

Mihu learns from your workflows, connects to your tools, and gets smarter with every conversation.

What can Mihu AI do out of the box?

Mihu AI comes pre-configured to automate the most critical dealership workflows—sales, service, inventory, and customer engagement. Out of the box, it can:Qualify leads in natural language across WhatsApp, chat, phone, and emailCheck real-time stock (vehicles & parts) by branch, update listings, and sync across platformsPropose alternatives if an exact model or part isn’t availableBook appointments and test drives directly into calendarsGenerate instant, itemized quotes with active promotionsAutomate service reminders and post-operation follow-upsEnhance vehicle merchandising with AI-optimized images and detailsProvide managers with dashboards that unify sales, service, and inventory performanceEvery interaction is logged to a central timeline so managers have complete visibility, and Mihu AI gets smarter with each conversation.

Does it understand branches and expertise?

Yes. Sales AI is branch-aware and expertise-aware: it routes requests using a combination of location, brand specialization (e.g., BMW seller in Cantu), working hours, and load balancing. If a request lacks location, the AI asks a polite clarifying question and proposes the closest branch with availability. All routing respects your permission model and audit rules.

Can it create quotes and apply offers?

It builds professional, itemized quotes in seconds—vehicle, options, fees, trade-in, finance, and add-ons—then auto-applies eligible offers based on branch, dates, and model/trim. Quotes are sent via WhatsApp/SMS/email with trackable links and optional e-sign. Managers can set guardrails (max discount, approval tiers), and Sales AI explains price changes back to the customer to keep trust high.

How does it check stock?

Sales AI reads from your Inventory module (or DMS/ERP via API) using our Unified Stock Format. That means branch-level counts, VIN-specific details, and status (in stock, in transit, reserved) are available in real time. If something sold moments ago, the AI presents closest matches with reasons (“same trim, 2k fewer miles, €700 less”) rather than dead-ends.

Which channels are supported?

One brain, many doors: WhatsApp Business, SMS, email, and phone IVR. Conversations carry context between channels—start on WhatsApp, finish on a call—and Sales AI never asks for the same info twice. You can enable/disable channels per branch and set language defaults.

How do you measure impact?

Dashboards show the full funnel: response time, qualification rate, test-drive bookings, quotes created/accepted, and win rates—broken down by branch, model, campaign, and seller. We also calculate CPQL, cost-per-test-drive, and blended CAC by tying campaign spend and offer usage to revenue. Weekly insights call out what’s working, where leads stall, and which messages convert best.

Is there human handoff?

Absolutely. At any time the AI can transfer a chat or call to the right rep or queue, carrying over the transcript, parsed intent, and customer data. If no one’s available, it schedules a callback or books a slot directly on the calendar, then keeps the customer informed with reminders.

What are the setup steps?

Setup is guided and takes minutes: connect your CRM (or import a CSV), link calendars per branch, and plug in inventory (vehicles/parts) via file or API. Next, map a few intents to actions (e.g., Book_TestDrive → Downtown Sales Calendar), choose notification templates, and turn on your channels. You can go live with defaults and refine as you learn.

How long until we’re live?

Most teams launch a pilot the same day using the standard playbooks and sample templates. Deeper integrations—DMS, custom offers, advanced approval flows—are layered in without breaking what’s already live. We recommend a two-week pilot to gather reliable conversion baselines.

Can we bring our own knowledge base?

Yes. Upload PDFs, docs, pricing tables, and policy pages or point us to URLs to crawl; tag content per branch or brand. Sales AI cites sources in responses and automatically updates when you refresh a document, so answers stay consistent across channels.

Do we need developers?

No developers required for the MVP: everything important—intents, routing rules, calendars, offers, and templates—can be configured in the UI. If you have a technical team, our REST APIs and webhooks let you push/pull data from CRMs, DMS/ERP, telephony, and BI tools.

How do we test before launch?

Use the sandbox with synthetic leads, stock, and calendar slots to simulate peak hours and edge cases. Toggle AI-Only vs Human Review to control automation while you observe. When you’re ready, flip channels to Live branch by branch.

What languages are supported?

Sales AI supports multilingual detection and responses. You can set per-branch defaults (e.g., Italian in Cantu, Turkish in Istanbul) and provide language-specific templates; the AI will maintain the conversation in the customer’s chosen language.

We don’t have APIs ready—can we still launch?

Definitely. Start with CSV uploads for contacts and the Unified Stock Format (USF) for vehicles/parts; use the native Mihu Calendar or import simple .ics files for branch availability. A guided mapping wizard gets you live in a day; you can swap to API/DMS integrations later without losing data. This lets you collect real customer feedback now while IT finalizes deeper connections.

What’s included in support?

All plans include onboarding help, email/in-app support, health checks, and a growing template library. Business and Enterprise plans add a named CSM, proactive optimization sessions, and SLA options with incident reporting. We also provide sample scripts for test drives, quotes, and follow-ups.

How is pricing structured?

Pricing combines a platform fee with usage (messages/minutes) and task-based execution so teams can start lean and scale predictably. A task is a completed AI action such as booking a test drive, generating a quote, checking branch stock with a customer reply, routing a call to the right seller, sending a scheduled reminder, etc. You choose a monthly task bundle (with soft overage at a reduced per-task rate) and can set caps/alerts to control spend. Seats for sellers/managers are flexible, and you only pay for the channels you enable. Volume and multi-branch discounts are available—your CSM will model scenarios, recommend the right task tier, and forecast costs transparently.

What about data privacy and security?

We enforce SSO (SAML/OIDC), role-based access, and field-level masking for PII (phone, email, VIN). Audit logs track who viewed or changed quotes, prices, inventory, and appointments. Data residency and retention controls are available for regulated markets and OEM guidelines.

Can we cancel anytime?

Monthly plans can be canceled at the next renewal; annual plans include a pilot window and flexible expansion clauses. You can export all data (conversations, quotes, contacts) at any time via CSV or API—no lock-in.

Do you integrate with our stack?

Yes—CRM (Salesforce, HubSpot, others via API), calendars (Google, Outlook, or Mihu), WhatsApp Business/telephony, DMS/ERP, and BI (CSV/API to BigQuery, Looker, Power BI). If you have a bespoke system, we’ll provide endpoint specs or webhook listeners for quick mapping.

How do we submit a feature request?

Use Help → Request a feature in the app to share context, urgency, and desired outcomes. Requests are reviewed weekly; you’ll get status updates and, when accepted, early access to betas so your team can shape the final release.

What happens if we exceed our task/message bundle?

No surprises. We send usage alerts at 70% / 90% / 100%, and you can enable auto-upgrade to the next tier or keep running in soft overage at a discounted per-unit rate. There’s no throttling—appointments, quotes, and handoffs continue uninterrupted. Usage is visible in real time on your Billing page (by branch, channel, and task type) and itemized on the invoice. If your seasonality requires it, we can pool usage across branches and set monthly spend caps; optional rollover add-ons are available on Business/Enterprise plans.

For operations teams who need visibility, precision, and peace of mind.