Service AI - Automated Appointment Scheduling

Branch & Role Permissions

Workload & Capacity Insights

Service-to-Revenue Tracking

Job & Estimate Approvals

Branch & Role Permissions

Give every service advisor, technician, and manager the right level of access — without slowing down operations. Mihu Service AI centralizes permissions across calendars, parts catalogs, and intake flows, with granular roles, smart defaults, and real-time enforcement.

including:

Branch / Service Bay / Channel scoping – limit data by workshop, vehicle brand, or communication channel (phone, WhatsApp, web).
Role templates & least-privilege – Technician, Service Advisor, Parts Manager, Receptionist; one-click provisioning.
Audit & Compliance – Track approvals, schedule changes, and parts requests with full visibility.

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Service Insights

See exactly how every service call, chat, and booking turns into confirmed appointments, upsells, parts requests, and completed jobs—without spreadsheets. Mihu connects WhatsApp, phone, and web interactions with DMS/CRM systems to show the true value of aftersales conversations by branch, advisor, and technician.

including:

Real-time service economics — average cost-per-booking, upsell conversion rate, repeat visit trends, and customer satisfaction scores by channel.
Accurate attribution — connect inbound calls, AI chats, IVR bookings, and WhatsApp to real service revenue, parts sold, and technician hours.
Workload pacing & guardrails — alerts when advisors are overloaded, peak booking hours risk delays, or parts stock is low.
Export-ready reporting — one-click CSV/API into BI tools (BigQuery/Looker/Tableau) for service funnel and workshop utilization.

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58%

Reduction
in reporting time.

$7,000

Savings
per month (approx)

Increase
in billing hours

“We’ve replaced three other tools with Mihu.”

Meet our Customers

Service-to-Revenue Tracking

urn every service inquiry into measurable revenue. With Mihu Service AI, every WhatsApp, phone call, or chat session is tracked from first touchpoint to closed work order—without manual effort. Service teams can see exactly how conversations translate into booked appointments, upsold services, and recurring revenue.

including:

Full-funnel visibility — connect calls, chats, IVR, and web forms directly to work orders, parts sales, and service contracts.
AI-powered attribution — track which interactions drive upsells (e.g., extended warranty, seasonal service packages).
Revenue forecasting — predict upcoming service demand and capacity based on booked jobs and historical data.
Performance dashboards — measure advisor efficiency, AI containment rate, and incremental revenue generated.

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Job & Estimate Approvals

Keep service jobs moving—without delays, calls, or manual back-and-forth. Mihu Service AI automates approvals for repair estimates, warranty jobs, discounts, and parts adjustments with smart guardrails by branch, service type, and margin. Advisors get instant clarity, managers approve in one click, and every step is tracked in real time.

including:

One-click approvals — repair estimates, parts replacements, goodwill discounts, and warranty requests.
Smart rules by service type & margin — auto-approve within limits; escalate when thresholds are exceeded; SLA timers.
AI pre-checks — validates stock, warranty eligibility, labor hours, and expected cost before submission.

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common questions

We’re here to answer your questions.

Mihu learns from your workflows, connects to your tools, and gets smarter with every conversation.

What can Service AI do out of the box?

Service AI captures issues in natural language, verifies customer + vehicle, checks parts compatibility (VIN/OE), finds branch-level calendar slots, and books/reschedules with reminders. It generates and routes estimates for approval, validates warranty/recall eligibility, coordinates parts availability, and keeps customers updated on status—across WhatsApp, web chat, SMS, email, and phone. Every action is logged to the service timeline and synced with your DMS/CRM so managers see the full journey.

Does it understand branches and expertise?

Yes. Sales AI is branch-aware and expertise-aware: it routes requests using a combination of location, brand specialization (e.g., BMW seller in Cantu), working hours, and load balancing. If a request lacks location, the AI asks a polite clarifying question and proposes the closest branch with availability. All routing respects your permission model and audit rules.

Can it create quotes and apply offers?

It builds professional, itemized quotes in seconds—vehicle, options, fees, trade-in, finance, and add-ons—then auto-applies eligible offers based on branch, dates, and model/trim. Quotes are sent via WhatsApp/SMS/email with trackable links and optional e-sign. Managers can set guardrails (max discount, approval tiers), and Sales AI explains price changes back to the customer to keep trust high.

How does it check stock?

Sales AI reads from your Inventory module (or DMS/ERP via API) using our Unified Stock Format. That means branch-level counts, VIN-specific details, and status (in stock, in transit, reserved) are available in real time. If something sold moments ago, the AI presents closest matches with reasons (“same trim, 2k fewer miles, €700 less”) rather than dead-ends.

Which channels are supported?

One brain, many doors: WhatsApp Business, SMS, email, and phone IVR. Conversations carry context between channels—start on WhatsApp, finish on a call—and Sales AI never asks for the same info twice. You can enable/disable channels per branch and set language defaults.

How do you measure impact?

Dashboards show the full funnel: response time, qualification rate, test-drive bookings, quotes created/accepted, and win rates—broken down by branch, model, campaign, and seller. We also calculate CPQL, cost-per-test-drive, and blended CAC by tying campaign spend and offer usage to revenue. Weekly insights call out what’s working, where leads stall, and which messages convert best.

Is there human handoff?

Absolutely. At any time the AI can transfer a chat or call to the right rep or queue, carrying over the transcript, parsed intent, and customer data. If no one’s available, it schedules a callback or books a slot directly on the calendar, then keeps the customer informed with reminders.

What are the setup steps?

Setup is guided and takes minutes: connect your CRM (or import a CSV), link calendars per branch, and plug in inventory (vehicles/parts) via file or API. Next, map a few intents to actions (e.g., Book_TestDrive → Downtown Sales Calendar), choose notification templates, and turn on your channels. You can go live with defaults and refine as you learn.

How long until we’re live?

Most teams launch a pilot the same day using the standard playbooks and sample templates. Deeper integrations—DMS, custom offers, advanced approval flows—are layered in without breaking what’s already live. We recommend a two-week pilot to gather reliable conversion baselines.

Can we bring our own knowledge base?

Yes. Upload PDFs, docs, pricing tables, and policy pages or point us to URLs to crawl; tag content per branch or brand. Sales AI cites sources in responses and automatically updates when you refresh a document, so answers stay consistent across channels.

Do we need developers?

No developers required for the MVP: everything important—intents, routing rules, calendars, offers, and templates—can be configured in the UI. If you have a technical team, our REST APIs and webhooks let you push/pull data from CRMs, DMS/ERP, telephony, and BI tools.

How do we test before launch?

Use the sandbox with synthetic leads, stock, and calendar slots to simulate peak hours and edge cases. Toggle AI-Only vs Human Review to control automation while you observe. When you’re ready, flip channels to Live branch by branch.

What languages are supported?

Sales AI supports multilingual detection and responses. You can set per-branch defaults (e.g., Italian in Cantu, Turkish in Istanbul) and provide language-specific templates; the AI will maintain the conversation in the customer’s chosen language.

We don’t have APIs ready—can we still launch?

Definitely. Start with CSV uploads for contacts and the Unified Stock Format (USF) for vehicles/parts; use the native Mihu Calendar or import simple .ics files for branch availability. A guided mapping wizard gets you live in a day; you can swap to API/DMS integrations later without losing data. This lets you collect real customer feedback now while IT finalizes deeper connections.

What’s included in support?

All plans include onboarding help, email/in-app support, health checks, and a growing template library. Business and Enterprise plans add a named CSM, proactive optimization sessions, and SLA options with incident reporting. We also provide sample scripts for test drives, quotes, and follow-ups.

How is pricing structured?

Pricing combines a platform fee with usage (messages/minutes) and task-based execution so teams can start lean and scale predictably. A task is a completed AI action such as booking a test drive, generating a quote, checking branch stock with a customer reply, routing a call to the right seller, sending a scheduled reminder, etc. You choose a monthly task bundle (with soft overage at a reduced per-task rate) and can set caps/alerts to control spend. Seats for sellers/managers are flexible, and you only pay for the channels you enable. Volume and multi-branch discounts are available—your CSM will model scenarios, recommend the right task tier, and forecast costs transparently.

What about data privacy and security?

We enforce SSO (SAML/OIDC), role-based access, and field-level masking for PII (phone, email, VIN). Audit logs track who viewed or changed quotes, prices, inventory, and appointments. Data residency and retention controls are available for regulated markets and OEM guidelines.

Can we cancel anytime?

Monthly plans can be canceled at the next renewal; annual plans include a pilot window and flexible expansion clauses. You can export all data (conversations, quotes, contacts) at any time via CSV or API—no lock-in.

Do you integrate with our stack?

Yes—CRM (Salesforce, HubSpot, others via API), calendars (Google, Outlook, or Mihu), WhatsApp Business/telephony, DMS/ERP, and BI (CSV/API to BigQuery, Looker, Power BI). If you have a bespoke system, we’ll provide endpoint specs or webhook listeners for quick mapping.

How do we submit a feature request?

Use Help → Request a feature in the app to share context, urgency, and desired outcomes. Requests are reviewed weekly; you’ll get status updates and, when accepted, early access to betas so your team can shape the final release.

What happens if we exceed our task/message bundle?

No surprises. We send usage alerts at 70% / 90% / 100%, and you can enable auto-upgrade to the next tier or keep running in soft overage at a discounted per-unit rate. There’s no throttling—appointments, quotes, and handoffs continue uninterrupted. Usage is visible in real time on your Billing page (by branch, channel, and task type) and itemized on the invoice. If your seasonality requires it, we can pool usage across branches and set monthly spend caps; optional rollover add-ons are available on Business/Enterprise plans.

Smarter Service. Happier Customers.

Smarter Service.
Happier Customers.