Financial Services · Collections

Payment Plan Setup for Delinquent Accounts

Set up structured payment plans for delinquent accounts within pre-approved parameters.

Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

How it works

  1. Offers a payment plan within the institution's pre-approved standard terms for eligible delinquent accounts, checked via the servicing system, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk).
  2. Sets up the recurring plan and confirms the schedule clearly, written to the servicing system.
  3. Escalates any request for terms outside standard parameters to a collections specialist with authority to approve exceptions.
  4. Monitors plan adherence and flags any missed plan payment immediately.

Data sources

Servicing system delinquency/payment plan rules

What it targets

  • Eligible accounts offered a standard payment plan Target 85%
  • Payment plan completion rate Target 65%