Hospitality · Events

Event & Group Enquiry Triage

Respond to high-value event enquiries instantly and qualify them for sales.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent answers the event or group enquiry by phone (via Twilio, 3CX, RingCentral or a carrier SIP trunk), email or form.
  2. Captures date, headcount, budget and requirements as structured fields, not a free-text note.
  3. Checks broad availability against the function space calendar.
  4. Routes the qualified lead to events sales with a full brief, no re-asking.
  5. Logs the enquiry and outcome to the CRM for pipeline tracking.

Data sources

Enquiry form Function space calendar CRM

What it targets

  • Enquiries qualified Target 90%