Automotive · Service

Missed Call Recovery → Service Booking

Convert missed inbound service calls into booked appointments automatically.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. The dealership's phone system — Twilio, 3CX, RingCentral, Genesys or a carrier-direct SIP trunk — detects the missed/busy/voicemail call and fires a webhook with the caller's number and timestamp.
  2. Agent receives the webhook and calls back within 5 minutes.
  3. Identifies the caller (plate, phone, name) and checks DMS / CSV for an existing customer.
  4. Offers the earliest available service slot from the DMS calendar.
  5. Confirms the booking and writes it back to the DMS, then sends a WhatsApp/SMS confirmation.
  6. Logs the outcome to the CRM, so missed-call recovery rate becomes a reportable KPI, not just a DMS record.
  7. Unresolved after 2 calls + 1 SMS escalates to a human advisor with full contact history.

Data sources

Telephony CDR/missed-call event DMS customer/vehicle records CRM call log

What it targets

  • Missed calls recovered Target 40%
  • Appointments booked from recovered calls Target 25/wk
  • No-show rate vs baseline Target -15%