E-commerce · Sales

Pre-Purchase Question & Lead Capture

Convert pre-purchase questions into orders instead of losing them to silence.

Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Shopper asks about sizing, stock, delivery or compatibility.
  2. Agent answers in seconds from your live catalogue and stock feed.
  3. Recommends the right variant and sends a one-tap checkout link.
  4. Captures the contact and consent for follow-up if they don't buy now.
  5. High-value or bespoke enquiries are handed to sales with the thread.

Data sources

Product catalog Stock feed Shipping rules

What it targets

  • Enquiries answered Target 100%
  • Enquiries converted to orders Target 21%
  • Average first response Target 30s