Hospitality · Reservations

Reservation Callback & Booking

Capture more direct reservations and reduce reliance on OTAs.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Enquiry comes in via voice or WhatsApp; if voice goes unanswered, the telephony platform — Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk — fires a missed-call trigger with the caller's number.
  2. Checks live availability and rate in the PMS for the requested dates.
  3. Quotes the rate and any direct-book perks not available on the OTAs.
  4. If the guest agrees, writes the reservation directly to the PMS and takes a deposit if required.
  5. Sends a WhatsApp confirmation with the reservation number pulled from the PMS.
  6. Logs the enquiry source and outcome to the CRM for channel-mix reporting.

Data sources

PMS live availability & rates Enquiry form CRM

What it targets

  • Enquiries converted Target 35%
  • Direct booking share Target +12%