Hospitality · Guest Care

Front Desk Overflow & Guest Requests

Cover the front desk 24/7 so staff handle guests in front of them, not the phone.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Call or message arrives out of hours, or the desk is already engaged — detected via the telephony platform's (Twilio, 3CX, RingCentral, or carrier SIP trunk) live queue depth.
  2. Agent answers in the guest's own language and identifies the stay.
  3. Handles the repeat asks — check-in times, wifi, parking, late checkout.
  4. Logs housekeeping and maintenance requests straight into the PMS.
  5. Anything judgement-based is escalated to staff with the full transcript.
  6. Logs a summary of every contact to the CRM for reporting.

Data sources

PMS reservations Property FAQ Housekeeping queue CRM

What it targets

  • Contacts answered 24/7 Target 100%
  • Resolved without staff Target 38%
  • Escalated with context Target 100%