Tourism · Bookings

Pre-Departure Excursion Upsell

Increase what a booked traveller takes, without a sales call.

Apps this needs

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup
Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

How it works

  1. Agent reaches travellers before departure, on their channel.
  2. Offers excursions matched to their destination, dates and party.
  3. Answers the practical questions — duration, difficulty, pickup.
  4. If accepted, payment is processed via the gateway and the excursion is booked and confirmed in-thread, adding it to the itinerary.
  5. Never re-offers something they already declined or booked.

Data sources

Booking itineraries Excursion catalogue Capacity

What it targets

  • Travellers offered add-ons Target 92%
  • Add-on attach rate Target 21%
  • Repeat-offer suppression Target 100%