Hospitality · Revenue

No-Show & Cancellation Reduction

Protect revenue by confirming reservations ahead of arrival and instantly re-selling any slot that cancels.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. A scheduled job pulls all reservations arriving in the next 24-72 hours from the PMS.
  2. Agent places an outbound confirmation call — via Twilio, 3CX, RingCentral or a carrier-direct SIP trunk — at T-48h and, if unconfirmed, again at T-24h.
  3. No answer after 2 attempts falls back to SMS/WhatsApp with a one-tap confirm/cancel/reschedule link.
  4. Confirmed status is written back to the PMS; cancellations are checked against the cancellation policy before executing.
  5. The instant a cancellation posts, the waitlist is queried and the best match contacted first.
  6. Anything still unconfirmed by T-4h escalates to a front-desk task with the full contact history.

Data sources

PMS reservation & availability Cancellation policy rules Waitlist demand queue

What it targets

  • Reservations confirmed ahead of arrival Target 80%
  • Cancelled slots re-sold from the waitlist within 2 hours Target 55%
  • No-show rate Target -35%