Missed Call Recovery → Service Booking
Automatically call back missed service calls within 5 minutes and book the earliest available slot.
Voice / SIPWhatsApp +34% calls recovered
Automotive
Turn every enquiry and missed call into a booked car
Lead callbacks, missed-call rescue, service reminders and recalls — run end to end across voice, WhatsApp, SMS and email, in 40+ languages.
Revenue operation
Deal stage
60 outcomes
Instant Lead Callback → Test Drive Booking
Call every new sales lead in under 60 seconds and book a test drive at the right branch.
Voice / SIPWhatsAppSMS < 60s to first contactService & MOT / Inspection Due Reminder
Proactively reach customers whose service, MOT or inspection is due and book them straight in.
Voice / SIPSMSWhatsApp +22% workshop retentionNo-Show Recovery & Reschedule
Detect no-shows same day, call to reschedule and back-fill the empty bay.
Voice / SIPWhatsApp -18% no-show rateTrade-in Valuation Follow-up
Follow up online trade-in valuations with a call to book an in-person appraisal.
Voice / SIPEmail +27% appraisals bookedParts Availability & Order Callback
Answer parts enquiries, check stock and call back the moment a part arrives.
Voice / SIPSMS 24/7 parts deskPost-Service CSAT & Review Request
Call after a service to measure satisfaction and route happy customers to a public review.
Voice / SIPWhatsApp +0.6 avg review starsFinance Renewal / Lease-End Outreach
Reach customers approaching lease-end with upgrade offers before they shop elsewhere.
Voice / SIPEmail +19% renewal rateRecall & Software Update Notification
Contact affected owners for a manufacturer recall or software update and book the work.
Voice / SIPSMSEmail +41% recall completionReception Overflow → Smart Routing
Pick up when reception is busy, understand intent and route to Sales, Service or Parts.
Voice / SIPWhatsApp 0 missed callsWarranty Expiry & Extended Cover
Reach owners before the factory warranty lapses and book the conversation about extended cover.
WhatsAppSMSVoice / SIP +17% cover take-upBodyshop Estimate & Booking
Turn a damage photo into a booked bodyshop slot without three rounds of phone tag.
WhatsAppSMSVoice / SIP -42% time to booked slotFleet & Business Enquiry Qualification
Qualify business and fleet enquiries properly the first time, and hand a real brief to the specialist.
Voice / SIPEmailWhatsApp 2x faster to specialistWebsite Chat-to-Voice Handoff
Detect a stalled chat session and offer a live callback before the shopper closes the tab.
Voice / SIPWhatsAppSMS 35% chat-to-call conversionThird-Party Marketplace Speed-to-Lead
Call every AutoTrader / Cars.com / CarGurus lead within 90 seconds, before a competing dealer does.
Voice / SIPSMS <90s to first contactOut-of-Stock Cross-Sell
Recover shoppers whose vehicle just sold by offering the closest match still in stock.
Voice / SIPWhatsApp 60% enquiries re-engagedSoft Credit Pre-Qualification Outreach
Get financing pre-qualified before the showroom visit so the test drive can close same-day.
SMSVoice / SIP 55% pre-qual completed before visitService-to-Sales Trade-Up Handoff
Flag high-cost repair estimates as a trade-up opportunity instead of losing the customer to 'too expensive to fix.'
Voice / SIP 15% trade-up appraisals bookedCPO Inventory Match Alert
Notify warm leads the moment a Certified Pre-Owned vehicle matching their saved search arrives.
WhatsAppEmailVoice / SIP 45% match-to-response rateMonth-End Incentive Push
Fill the last days of the sales month using manufacturer incentives and aged in-stock units.
Voice / SIPWhatsApp 25% aged units sold from the pushFleet & Business Account Renewal
Renew fleet/business account vehicle orders before the account shops a competing dealer.
Voice / SIPEmail 78% fleet account renewal rateDigital Reservation Abandonment
Recover shoppers who started an online reservation or deposit flow and dropped off before completing it.
SMSVoice / SIP 22% abandoned reservations recoveredCompetitive Conquest Campaign
Reach owners of competing brands nearing lease/loan term-end with a conquest offer.
EmailVoice / SIP 8% term-end signals converted to a leadAppointment Prep & Drop-off Reminder
Reduce service-bay delays by confirming the appointment and prepping the customer ahead of drop-off.
SMSVoice / SIP 85% appointments confirmed ahead of drop-offMulti-Point Inspection Upsell Callback
Convert multi-point inspection findings into approved additional work before the vehicle leaves the bay.
Voice / SIP 38% MPI upsell approval rateLoaner & Courtesy Vehicle Coordination
Coordinate loaner vehicle availability against service bookings so customers aren't stranded.
Voice / SIPSMS 80% loaner requests fulfilled at bookingService Advisor Overflow Triage
Absorb service department call volume spikes without a customer hitting a busy signal.
Voice / SIP 100% overflow calls handled without a missIn-Progress Delay Notification
Proactively notify customers when a service job runs longer than the original estimate.
SMS 90% delays communicated before promised timeSeasonal Tire & Fluid Campaign
Drive seasonal service revenue — winter tires, summer AC checks — with timely, relevant outreach.
SMSEmail 15% campaign-driven bookingsExtended Diagnostic Wait Follow-up
Keep customers informed during a multi-day diagnostic process rather than leaving them wondering.
SMSVoice / SIP 95% daily updates sent during diagnosticsPost-Repair Quality Callback
Catch any post-repair issue early and reinforce trust before it becomes a public complaint.
Voice / SIP 80% post-repair callbacks completedFleet Scheduled Maintenance Coordination
Coordinate recurring scheduled maintenance for fleet accounts across multiple vehicles efficiently.
EmailVoice / SIP 92% fleet vehicles serviced on scheduleMobile & Valet Service Booking
Book and coordinate mobile/valet service pickup and drop-off logistics accurately.
SMSVoice / SIP 90% pickups completed within the confirmed windowNew Owner Onboarding Sequence
Get new owners set up on the manufacturer app, service plan, and key contacts right after delivery.
EmailWhatsApp 70% new owners completing onboardingLoyalty Points & Service Package Renewal
Keep customers engaged with their loyalty points balance and prompt service package renewal before it lapses.
WhatsAppEmail 60% packages renewed before expiryTelematics-Triggered Health Alert
Reach out proactively when a connected vehicle's telematics data signals a potential issue.
Voice / SIPSMS 95% critical alerts contacted within 4 hoursPost-Delivery Accessory Upsell
Offer relevant accessories — mats, roof rack, tow package — shortly after delivery.
WhatsAppEmail 12% post-delivery accessory attach rateAnnual Ownership Review Call
Check in with owners annually to review service history, remaining warranty, and upcoming needs.
Voice / SIP 40% annual reviews completedInsurance Renewal Partner Referral
Refer owners to a partner insurance provider around their renewal date as an added-value service.
EmailSMS 20% referral-to-quote conversionReferral Program Activation
Turn satisfied owners into a referral source for new vehicle sales and service customers.
WhatsAppEmail 8% referral-driven new businessDigital Owner's App Onboarding Follow-up
Increase activation of the manufacturer's connected-owner app.
SMSWhatsApp 55% app activation rate within 30 daysBackorder Status Update Campaign
Keep customers informed on backordered parts without them needing to call and ask.
SMSEmail 90% ETA updates sent proactivelyWholesale Account Reorder Reminder
Prompt wholesale/B2B parts accounts to reorder before they run out and buy elsewhere.
EmailVoice / SIP 40% reminder-driven reorder rateAccessory Cross-Sell at Service Booking
Offer relevant accessories/parts at the moment a service appointment is booked.
Voice / SIPWhatsApp 18% accessory attach rate at bookingCore Return & Warranty Parts Reminder
Recover core deposits and manage warranty parts returns.
SMSEmail 75% core deposits recovered within 30 daysParts Counter Overflow Routing
Absorb parts counter call volume spikes without customers waiting on hold.
Voice / SIP 100% overflow calls handled without a missOnline Parts Cart Abandonment
Recover shoppers who added parts to an online cart but didn't complete checkout.
EmailSMS 20% abandoned carts recoveredSeasonal Parts Campaign
Drive seasonal parts sales — wiper blades, batteries, coolant — with timely, relevant outreach.
SMSEmail 12% campaign-driven parts salesSpecial Order Arrival Notification
Notify customers the moment a special-order part arrives and coordinate installation.
SMS 95% customers notified within 4 hoursB2B Bodyshop/Garage Account Management
Manage recurring B2B parts accounts with account-specific pricing and priority service.
Voice / SIPEmail 90% reorders processed without manual pricing lookupParts Price-Match Quote Follow-up
Handle price-match requests against competitor parts quotes consistently and close the sale.
Voice / SIPWhatsApp 55% price-match-assisted conversionAfter-Hours Emergency Routing
Route genuine after-hours emergencies to the right on-call resource.
Voice / SIP 100% genuine emergencies correctly routedGeneral Inquiry Deflection
Answer common general questions without tying up staff.
Voice / SIPWhatsApp 80% general inquiries resolved without staffVIP/Repeat Customer Recognition
Recognize repeat/high-value customers automatically when they call and route them accordingly.
Voice / SIP 90% repeat customers recognized on first ringWalk-in Queue & Virtual Check-in
Manage showroom/service walk-in queue digitally so customers aren't left standing at a counter.
SMS 85% walk-ins checked in digitallyMulti-Location Group Routing
For dealer groups, route callers to the correct site based on stated location or vehicle/service history.
Voice / SIP 95% calls routed to the correct locationLanguage Preference Detection & Routing
Serve non-native-language callers accurately by detecting language and routing accordingly.
Voice / SIP 75% non-English calls handled without a transferVoicemail-to-Task Conversion
Convert every voicemail into a trackable task rather than relying on staff to remember.
Voice / SIP 100% voicemails converted to a tracked taskLive Chat Overflow to Voice Callback
Offer a voice callback when live website chat volume exceeds available staff capacity.
WhatsAppVoice / SIP 90% callbacks placed within the promised windowFeedback Line Intake & Routing
Capture customer feedback and complaints through a dedicated line with proper documentation.
Voice / SIP 95% feedback acknowledged within 1 business dayNo outcomes match your filters.
Why teams choose Mihu
- Never miss a lead
- Fill the calendar
- Recover revenue that's slipping away
- Cut cost-to-serve
- One layer across voice + messaging