Hospitality · Revenue

OTA Guest → Direct Rebooking

Convert guests who arrived via an OTA into direct bookers on their next stay.

Apps this needs

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent identifies guests whose stay came through an OTA channel.
  2. After checkout, opens on WhatsApp or email with a thank-you, not a pitch.
  3. Offers a direct-only benefit — late checkout, room upgrade, member rate.
  4. Captures consent and sends a direct booking link for their next dates.
  5. Adds the guest to your direct list so future offers skip the commission.

Data sources

PMS stay history Booking source Rate plans

What it targets

  • OTA guests contacted Target 90%
  • Direct repeat bookings Target 12%