E-commerce · Support

Returns & Exchange Self-Serve

Process returns without an agent, and convert what can be an exchange.

Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

How it works

  1. Customer opens a return request on their channel.
  2. Agent checks eligibility against your policy and the order date.
  3. Offers an exchange or the right size first — a saved sale beats a refund.
  4. Issues the return label and books the collection if you offer one.
  5. Writes the outcome back and flags repeat returners for your team.

Data sources

Order history Returns policy Stock feed

What it targets

  • Return requests handled Target 100%
  • Resolved without an agent Target 52%
  • Returns saved as exchanges Target 18%