Route callers, capture intent, and schedule appointments in real time—across teams, locations, and time zones. Deliver fast answers, clean handoffs, and accurate bookings 24/7.
Built on a distributed, fault-tolerant architecture designed for mission-critical telephony workloads. Multi-region deployment with automatic failover.
Advanced NLU, real-time intent classification, and dynamic routing—all configurable via API or dashboard.
Replace "Press 1 for Sales" with conversational AI. Callers speak naturally, and AI understands intent with high accuracy.
Route calls based on intent, caller history, agent skills, availability, and custom business rules. Fully configurable.
Advanced queue logic with priority, skills-based routing, estimated wait times, and callback options.
Handle common requests without human intervention. Schedule appointments, answer FAQs, collect information.
Live dashboards, call metrics, routing analytics, and custom reports. Export via API or scheduled delivery.
Automatic overflow to backup queues, voicemail, or AI handling when all agents are busy. Never miss a call.
Real-time availability checks, conflict resolution, confirmations, reminders, and rescheduling—so every booking is accurate and every caller gets a clear next step.
Checks live availability across providers, locations, and services before offering times—no double booking.
Sends confirmations, location details, and prep instructions automatically after booking.
Handles reschedules, cancellations, and reminders with clear options—reducing missed appointments.
Native integrations with leading telephony, UCaaS, and CRM platforms. Custom integrations via REST API and webhooks.
Built with security-first architecture. Certified compliant with industry standards and regulations.
Access controls, encryption and audit capabilities are designed to support secure customer conversations.
Discuss healthcare use cases and contractual requirements with our team before processing protected health information.
EU data residency available. Full DPA and data processing controls.
Use approved payment providers and review your payment-data requirements before handling cardholder data.
Schedule a technical deep-dive with our solutions team. Get a custom architecture review for your environment.
Contact sales for volume deployments and custom SLAs.
It answers every incoming call immediately, greets the caller, works out what they need, books or reschedules appointments, answers routine questions and routes anything else to the right person — 24 hours a day.
That is the main reason teams deploy it. Calls that arrive at night, at weekends or while the line is busy get answered and actioned instead of going to voicemail.
Yes. The receptionist reads live availability and writes appointments straight into your calendar, and it can send confirmations and reminders afterwards.
You define the rules — by department, language, caller type or time of day — and the agent transfers with full context, so the person picking up already knows what the call is about.
Mihu AI runs on enterprise-grade infrastructure with encryption in transit and at rest, access controls and audit logging. See the security page for the current details.
