Automotive · Reception

Reception Overflow → Smart Routing

Ensure no dealership call is ever missed and every caller reaches the right team.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent monitors live call queue depth via the connected telephony platform's API — Twilio, 3CX, RingCentral, Genesys or a carrier SIP trunk — and automatically takes overflow/after-hours calls.
  2. Asks the caller's reason in natural language, not a numbered menu, to identify intent — sales, service, parts, general.
  3. Answers FAQs or routes / books into the right department directly.
  4. If the matched department is unavailable, takes a structured message and creates a callback task in the CRM, rather than a generic voicemail.
  5. Logs a summary and sends the customer a follow-up on WhatsApp.
  6. Overflow volume patterns by department and time of day are reported to help staffing decisions.

Data sources

PBX / call routing Dealership FAQ / knowledge base Department calendars

What it targets

  • Calls answered out of hours Target 100%
  • Correctly routed Target 90%