Automotive · Reception

Reception Overflow → Smart Routing

Ensure no dealership call is ever missed and every caller reaches the right team.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Agent picks up overflow / after-hours calls.
  2. Identifies intent (sales, service, parts, general).
  3. Answers FAQs or routes / books into the right department.
  4. Logs a summary and sends the customer a follow-up on WhatsApp.

Data sources

PBX / call routing Dealership FAQ / knowledge base Department calendars

What it targets

  • Calls answered out of hours Target 100%
  • Correctly routed Target 90%