Real Estate · Lettings

Tenant Enquiry & Maintenance Desk

Cut property-management workload by resolving and routing tenant requests automatically.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Tenant reports an issue or asks a question.
  2. Agent identifies the property/unit and answers routine FAQs.
  3. Triages urgency and logs a maintenance ticket with details.
  4. Routes to the right contractor or property manager and confirms next steps.

Data sources

Tenancy / property list Maintenance ticketing Contractor directory

What it targets

  • Tenant requests handled first-touch Target 65%
  • After-hours requests covered Target 100%
  • Time-to-route urgent jobs Target 5min