Real Estate · Lettings

Rent Arrears Reminder

Recover rent early, and get real hardship in front of a human fast.

Apps this needs

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup
Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Rent shows unpaid past the due date.
  2. Agent reminds the tenant on their channel — polite, factual, never a threat.
  3. Sends the payment link and confirms receipt.
  4. Offers to arrange a call where the tenant says they can't pay.
  5. Hardship, dispute or repeated silence escalates to your team with the history.

Data sources

Rent ledger Tenancy records Payment status

What it targets

  • Arrears contacted within 48h Target 99%
  • Arrears cleared without staff Target 43%
  • Hardship cases escalated Target 100%