Tourism · Bookings

Booking Abandonment Recovery

Recover revenue from abandoned booking sessions.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. The booking system fires an abandonment event when a session reaches payment but doesn't complete within 30 minutes.
  2. Agent re-checks live availability via the booking system's API to confirm the trip/date is still open before messaging.
  3. Sends a reminder with the exact trip/dates held and a direct resume link.
  4. If not completed within 4 hours, a second message addresses likely objections — deposit amount, date flexibility.
  5. For high-value bookings, places an outbound call — via Twilio, 3CX, RingCentral or a carrier SIP trunk — instead of a third message.
  6. If recovered, writes the booking directly to the operator system.
  7. Logs the outcome to the CRM for funnel reporting.

Data sources

Booking engine events Inventory / availability CRM

What it targets

  • Abandoned sessions recovered Target 22%
  • Revenue recovered Target +15%