Tourism · Post-trip

Post-Trip Review & Rebook

Turn one-time travellers into repeat guests.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent is triggered by the booking system's trip-completion event and sends a satisfaction check-in within 48 hours.
  2. Negative or neutral responses are escalated immediately to operations with trip details attached, rather than routed to a public review platform.
  3. Positive responses are routed to a review-request message with a direct link, plus a rebooking incentive for their next trip.
  4. Logs all responses to the CRM, avoiding double-messaging a traveller already contacted through another post-trip workflow.

Data sources

Booking system completion event Loyalty / offers CRM

What it targets

  • Post-trip response rate Target 40%