Abandoned Cart Recovery
Win back abandoned carts across WhatsApp, SMS and voice — answer the objection and hand back a one-tap checkout link.
WhatsAppSMSVoice / SIP +22% carts recovered
E-commerce
Recover the carts and answer “where is my order?” — automatically
Abandoned-cart recovery, WISMO deflection, replenishment nudges and win-backs — across voice, WhatsApp, SMS and email, in 40+ languages.
Revenue operation
Deal stage
61 outcomes
Order Status (WISMO) Deflection
Deflect 'where is my order' 24/7 with instant tracking, returns and FAQ answers — escalate only what truly needs a human.
WhatsAppSMSVoice / SIPEmail -45% tickets to agentsReplenishment & Reorder Nudge
Reach customers right when a consumable is due to run out and turn one purchase into a repeat order in two taps.
WhatsAppSMS +14% repeat ordersLapsed Customer Win-back
Reactivate customers who haven't ordered in a while with a relevant reason to return — before they're gone for good.
WhatsAppSMSEmail +9% reactivatedPromo & Flash-Sale Broadcast
Launch a promo across voice + messaging to a segmented list, capture interest live, and route hot buyers to checkout.
WhatsAppSMSVoice / SIP 10x reach vs manualPre-Purchase Question & Lead Capture
Answer the sizing, stock and shipping question that decides the order — instantly, in any language.
WhatsAppInstagram DMSMS +21% enquiry-to-orderConsultation & Fitting Booking
Book the call, fitting or showroom visit that high-ticket buyers need before they commit.
WhatsAppSMSVoice / SIP +18% consultations bookedHigh-Ticket Quote Follow-up
Chase open quotes and B2B carts persistently and politely, and close them in-thread.
WhatsAppEmailVoice / SIP +24% quote close rateReturns & Exchange Self-Serve
Handle the return end to end in chat — and save the sale as an exchange where you can.
WhatsAppInstagram DMSMS -52% return tickets to agentsPost-Delivery Review Request
Ask for the review a few days after it actually arrived — and catch the unhappy ones before they post.
WhatsAppSMSEmail +3.4x review volumeBack-in-Stock Alert
Tell the people who actually wanted it the moment it lands — and let them buy in the thread.
WhatsAppSMSEmail +34% waitlist conversionLive Chat Sizing / Fit Advisor
Answer fit questions live before checkout, grounded in the actual size chart and return history, to cut size-related returns.
WhatsAppSMS -25% size-related returnsPrice Match / Competitor Price Handling
Handle price-match questions consistently against your published policy and margin floor.
WhatsAppSMS 60% price-match-assisted conversionOut-of-Stock Waitlist + Alternative
Catch out-of-stock demand the moment it happens with a comparable in-stock alternative, not just a waitlist signup.
WhatsAppEmail 22% OOS interest converted to a purchaseGift Purchase Assistant
Help gift-shoppers choose confidently and add gift wrap, messaging and timing that actually lands before the occasion.
WhatsAppSMS +15% gift-shopper conversionBundle & Cross-Sell at Cart
Suggest a genuinely complementary item at cart-stage, sourced from frequently-bought-together data, not a margin-driven guess.
WhatsApp 18% cart-stage bundle offers acceptedB2B / Wholesale Inquiry Qualification
Separate B2B and bulk inquiries from standard retail traffic and route them to a dedicated wholesale pipeline.
WhatsAppEmail 90% B2B inquiries correctly routedLive Shopping Event Chat Support
Handle the surge of product questions during a livestream sales event, grounded in exactly what's on screen.
WhatsAppSMS +12% live-event-driven conversionPre-Order / Launch Waitlist Management
Manage high-demand product launches and pre-order waitlists fairly, with access sent at the exact scheduled time.
EmailSMS 40% waitlist-to-purchase at launchInfluencer / Affiliate Code Support
Help customers correctly apply influencer/affiliate discount codes and resolve code issues before they abandon.
WhatsApp 80% code issues resolved without abandonmentInternational Duties / Shipping Questions
Answer international shipping cost, duties and delivery-time questions clearly, destination by destination.
WhatsAppEmail -20% intl. cart abandonment at shipping stepOrder Modification Window Handling
Let customers change or cancel an order within the brief window before it enters fulfillment.
WhatsAppSMS 90% modification requests resolved in-windowAddress Correction Before Dispatch
Catch and correct an invalid or incomplete shipping address before it ever reaches the carrier.
SMS -50% returned-to-sender shipmentsSplit Shipment Communication
Proactively explain when an order will arrive in multiple shipments, with separate tracking for each.
EmailSMS -60% "where's the rest of my order" ticketsDelivery Exception Proactive Resolution
Get ahead of carrier delivery exceptions — delay, failed attempt, damage — before the customer has to ask.
WhatsAppSMS -55% WISMO tickets after a proactive noticeHigh-Value Order Fraud / Verification Check
Verify legitimacy on flagged high-risk orders within hours, without delaying every legitimate high-value buyer.
Voice / SIPSMS 85% flagged orders verified within 4 hoursBackorder Timeline Management
Keep customers informed and patient on backordered items with proactive ETA updates, not radio silence.
EmailSMS -20% backorder cancellation rateBuy Online, Pick Up In Store (BOPIS)
Manage BOPIS orders so pickup is ready and communicated clearly — notified only once it's actually ready.
SMS 80% pickups within 48h of ready noticeMulti-Item Partial Return Coordination
Process a return for part of a multi-item order accurately, recalculating any bundle discount correctly.
Email 98% partial returns with correct recalculationFreight / Large-Item Delivery Scheduling
Coordinate delivery appointment scheduling for large/freight items, including special handling requirements.
Voice / SIPSMS 90% appointments scheduled within 48hMarketplace Order Consolidation
Give customer support one unified view of an order regardless of whether it came from Amazon, Walmart or DTC.
WhatsAppEmail 98% orders found regardless of channelProduct Usage / How-To Support
Cut returns caused by "didn't know how to use it" with timely usage guidance grounded in the real manual.
WhatsAppEmail -15% returns on guided SKUsWarranty Registration & Claim Initiation
Get customers registered for warranty and simplify claim initiation with proof gathered up front.
WhatsAppEmail 90% warranty claims resolved in SLADamaged / Defective Fast-Track Replacement
Replace damaged or defective items with minimal friction — shipped before the original even goes back.
WhatsApp 85% damage claims resolved same-daySubscription-Adjacent Product Offer
Introduce a relevant subscription option after a first one-time purchase of a repeat-use product.
WhatsApp 15% first-purchase-to-subscription conversionPost-Purchase Cross-Category Discovery
Introduce customers to other product categories based on genuine affinity, not a blanket catalog blast.
Email 12% cross-category conversionOrder Complaint De-escalation
Resolve frustrated customers calmly and fairly at first contact, before they escalate to a chargeback.
Voice / SIP 65% complaints resolved at first contactProduct Recall / Safety Notice
Notify every affected customer of a recall or safety notice quickly and completely, with resolution in the same interaction.
EmailSMS 100% affected customers notified in 24hLoyalty Points Balance & Redemption
Help customers understand and use their loyalty points before they expire unused.
WhatsApp 45% points redeemed before expiryGift Card Balance & Issue Resolution
Resolve gift card balance questions and checkout application issues in the same session.
WhatsAppVoice / SIP 90% gift card issues resolved same-sessionPerishable / Delicate Goods Care Instructions
Cut complaints and waste on perishable or delicate products with timely, specific care instructions.
SMSWhatsApp -30% spoilage/damage complaintsSubscription Pause/Skip Instead of Cancel
Offer a pause, skip or frequency change before a customer cancels a subscription outright.
WhatsApp 30% subscription save rateSubscription Delivery Date Flexibility
Let subscribers shift an upcoming delivery date instead of cancelling over bad timing.
SMS 60% use flexibility vs. cancel on bad timingSubscription Product Swap / Customization
Let subscribers change what's in their next box within the swap window, tuned to their tier and preferences.
WhatsApp 35% swap window usage rateFailed Payment / Card Update Recovery
Recover subscription revenue lost to expired cards or failed payments, before involuntary churn sets in.
SMS 55% failed payments recoveredSubscription Upgrade / Tier Change Offer
Grow subscription revenue per customer by offering a relevant tier upgrade at the right moment.
WhatsApp 15% upgrade acceptance rateNew Subscriber Onboarding Sequence
Set expectations clearly in the first cycle to head off early cancellations from confusion.
EmailWhatsApp -18% first-90-day cancellation rateSubscriber Referral Program Activation
Turn happy, tenured subscribers into a referral channel with a clear, tracked reward.
Email 10% referral-driven new subscriptionsWin-back for Cancelled Subscribers
Re-engage cancelled subscribers with an offer that addresses their actual stated reason for leaving.
Email 20% cancelled subscribers re-engagedSubscription Anniversary / Milestone Recognition
Recognize subscription tenure milestones with a meaningful gesture — and a natural moment for a referral ask.
Email +10pts retention vs. unrecognized cohortMulti-Subscription Household Consolidation
Identify multiple subscriptions in the same household and offer a consolidated, transparent arrangement.
Email 25% consolidation offer acceptanceFirst-Purchase Welcome & Cross-Sell
Turn a first-time buyer into a repeat customer with a structured, personalized welcome sequence.
EmailWhatsApp 22% second-purchase rate within 90 daysBrowse Abandonment Re-engagement
Re-engage shoppers who browsed specific products repeatedly but never added to cart.
Email 8% browse-to-purchase conversionVIP / High-Spend Customer Recognition
Recognize top-spending customers with a tangible benefit and priority support flagging.
EmailWhatsApp +20pts VIP retention vs. non-VIPSeasonal Gift Guide Personalization
Replace a one-size-fits-all holiday gift guide with suggestions matched to each customer's own history.
Email +30% open rate vs. blanket sendReview-Driven Social Proof Retargeting
Use a customer's own positive review as the trigger for a complementary-product suggestion.
Email 14% review-triggered cross-sell conversionFree-Shipping Threshold Nudge
Nudge shoppers just under the free-shipping threshold toward one relevant add-on, never an irrelevant one.
WhatsApp 25% nudge acceptance ratePost-Return Recovery Offer
Re-engage a customer who just returned an item — with service recovery first if it was a quality issue.
Email 18% recovery-to-repurchase rateLoyalty Tier Progress Nudge
Show customers exactly how close they are to their next loyalty tier, only when it's genuinely motivating.
EmailWhatsApp 10% tier-progress-driven purchasesNew Launch Early-Access for Repeat Customers
Reward repeat customers with early access to new product launches, with fair allocation if demand is high.
EmailWhatsApp 20% early-access conversion rateSustainability / Values-Based Segment Engagement
Engage customers who've shown genuine interest in the brand's values-driven side — and no one else.
Email +25% segment engagement vs. general listNo outcomes match your filters.
Why teams choose Mihu
- Never miss a lead
- Fill the calendar
- Recover revenue that's slipping away
- Cut cost-to-serve
- One layer across voice + messaging