E-commerce · Retention
Post-Delivery Review Request
Grow review volume and intercept problems before they become public.
Apps this needs
Store Platform
Shopify, WooCommerce or your storefront for carts, orders & status.
Connect during setup
WhatsApp Business
Send confirmations and let customers reply on WhatsApp.
Connect during setup
SMS Gateway
Fallback text messages for reminders and links.
Connect during setup
How it works
- Agent waits for confirmed delivery plus a few days' use.
- Asks one question on their channel: how did it go?
- Happy customers get a one-tap review link.
- Unhappy ones get a real fix offered first — support, not a review link.
- Sentiment and outcome write back to the customer profile.
Data sources
Delivery events
Order history
Review platform
What it targets
- Delivered orders contacted Target 92%
- Review submission rate Target 24%
- Issues caught before posting Target 100%