E-commerce · Retention

Post-Delivery Review Request

Grow review volume and intercept problems before they become public.

Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent waits for confirmed delivery plus a few days' use.
  2. Asks one question on their channel: how did it go?
  3. Happy customers get a one-tap review link.
  4. Unhappy ones get a real fix offered first — escalated to support, not a review link.
  5. Sentiment and outcome write back to the CRM, avoiding double-messaging a customer already contacted through another post-purchase workflow.

Data sources

Delivery events Order history Review platform CRM

What it targets

  • Delivered orders contacted Target 92%
  • Review submission rate Target 24%
  • Issues caught before posting Target 100%