E-commerce · Support

Order Status (WISMO) Deflection

Resolve routine order, shipping and returns questions instantly and cut cost-to-serve.

Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Customer asks about an order, delivery or return.
  2. Agent verifies the order and pulls live tracking / status.
  3. Answers from your help centre / policies (returns, exchanges, refunds).
  4. Starts a return or resend where allowed.
  5. Escalates complex cases to a human with a full summary attached.

Data sources

Orders & fulfilment Tracking / carrier Help centre / FAQ

What it targets

  • Tier-1 tickets deflected Target 45%
  • Median resolution time Target 40s
  • CSAT vs baseline Target +8pts