Hospitality · Guest Care

Loyalty Enrolment & Lapsed Guest Win-back

Grow the direct membership base and reactivate guests who have drifted.

Apps this needs

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent spots non-members at checkout and guests past their usual gap.
  2. Opens on their channel — thanks first, offer second.
  3. Explains the member benefit in one line and enrols them in-thread.
  4. For lapsed guests, offers a reason to return tied to their last stay.
  5. Writes membership and preferences back to the guest profile.

Data sources

PMS guest profiles Stay history Loyalty tiers

What it targets

  • Eligible guests contacted Target 90%
  • Lapsed guests returning Target 14%
  • Enrolment rate Target 31%