The assistants
Every vendor gives you a bot that answers customers. Mihu gives you four more that are pointed at the platform itself: one you run by asking, one that writes and deploys real code, one that tests agents before a customer ever meets them, and one that keeps making them better after launch.
Mihu Assistant
A conversational layer over the whole platform. Create and update agents, connect a channel, launch a campaign, pull last week's numbers — by asking, not by clicking through six settings screens.
Builder Assistant
This is the coding layer, and it writes real software. A custom JSON payload to your webhook. Contact segmentation with triggered flows. A connector to the legacy system nobody wants to touch. Then it deploys the result as a running service with its own compute — not a mockup, real infrastructure you can watch consume CPU.
Deployed: crm-payload-mapper — a webhook transformer with a custom JSON schema.
Simulator Studio
It plays your customers back at you. Simulator Studio generates personas from your own conversations — the impatient caller, the code-switcher, the one leaning on your refund policy — runs your agent against them, and scores it on a skill scorecard. You find out where it breaks in a test run, not on a live call.
Improvement Agent
The Quality & Coaching Agent reads every conversation — all of them, not the 2% a supervisor had time for — scores them against your rubric, finds what the agent didn't know, and coaches it. Ship on Monday and the agent is measurably better by Friday, without anyone opening a report.
Which one do I use?
The distinction people get wrong: Mihu Assistant manages what already exists. Builder Assistant writes what doesn't. Ask the first for a campaign; ask the second for a connector.
| Assistant | Use it when you want to… | It does not… |
|---|---|---|
| Mihu Assistant | Create an agent, connect WhatsApp, launch a campaign, pull last week's numbers — by asking. | Write new software. It drives the features that already exist. |
| Builder Assistant | Send a custom JSON payload to a webhook, segment contacts with triggered flows, reach a legacy system. | Replace your day-to-day admin. It builds; it isn't the control panel. |
| Simulator Studio | Know how the agent handles an angry caller, a code-switcher or an edge case — before go-live. | Touch production. Every run is a simulation against generated personas. |
| Improvement Agent | Score every conversation, find what the agent didn't know, and coach it automatically. | Wait for you to read a dashboard. It writes the fix back itself. |
See it run
Describe an agent, test it against a thousand simulated conversations, ship it to voice and WhatsApp, and watch it coach itself — on your channels, in your languages, wired to your CRM.
