Hospitality · Reservations

Abandoned Booking Recovery

Recover direct bookings from guests who began a reservation but never confirmed.

Apps this needs

Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Booking engine reports an abandoned reservation with dates and rate.
  2. Agent follows up on WhatsApp or SMS within the hour, while intent is warm.
  3. Answers the usual blockers — cancellation terms, parking, late check-in.
  4. Sends a live rate link for the same dates, holding the original price.
  5. Escalates group or complex enquiries to reservations staff with context.

Data sources

Booking engine events Rate & availability Property FAQ

What it targets

  • Abandoned bookings contacted Target 95%
  • Bookings recovered Target 19%