Automotive · Service

No-Show Recovery & Reschedule

Recover revenue lost to service no-shows by rescheduling within the same day.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. DMS flags an appointment as a no-show.
  2. Agent calls the customer to understand and offer a new slot.
  3. If unreachable, sends a WhatsApp rebooking link.
  4. Back-fills the freed slot from the waitlist.

Data sources

DMS appointments Service waitlist

What it targets

  • No-shows rescheduled Target 50%
  • Bays back-filled same day Target 60%