Automotive · Aftersales

Post-Service CSAT & Review Request

Capture satisfaction after service and grow public reviews.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Agent calls 24–48h after collection.
  2. Runs a short CSAT survey.
  3. Happy customers get a review link; unhappy ones are escalated to the manager.

Data sources

DMS service closures CSAT store

What it targets

  • CSAT responses collected Target 45%
  • Public reviews generated Target 20/mo