Automotive · Aftersales

Post-Service CSAT & Review Request

Capture satisfaction after service and grow public reviews.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent is triggered by the DMS's RO-completion event and calls 24-48 hours after collection, via the connected telephony platform.
  2. Runs a short, structured CSAT survey; any negative or neutral response escalates immediately to the service manager with the RO number attached.
  3. Happy customers get a review link — Google, DealerRater, or the platform the dealership prioritizes.
  4. Logs all responses to the CRM, both for quality tracking and to avoid asking the same customer twice in one visit cycle.

Data sources

DMS RO completion data CRM satisfaction/review log

What it targets

  • CSAT responses collected Target 45%
  • Public reviews generated Target 20/mo