Reservation Callback & Booking
Answer and call back reservation enquiries, check availability and confirm the booking.
Voice / SIPWhatsApp +29% direct bookings
Hospitality
Fill every room and table — and win the direct booking
Reservation callbacks, no-show reduction, pre-arrival upsells and review recovery — across voice, WhatsApp, SMS and email, in 40+ languages.
Revenue operation
12 outcomes
No-Show & Cancellation Reduction
Confirm upcoming stays and dining reservations, and rebook cancellations instantly.
Voice / SIPSMS -21% no-showsPost-Stay Review Recovery
Reach guests after checkout, resolve issues privately and invite happy guests to review.
WhatsAppEmail +0.5 avg ratingPre-Arrival Upsell
Offer room upgrades, late checkout and add-ons before arrival on the guest's channel.
WhatsAppSMS +18% upsell attach rateEvent & Group Enquiry Triage
Qualify events and group enquiries, collect requirements and route to the sales team.
Voice / SIPEmail 2x faster responseAbandoned Booking Recovery
Reach guests who started a booking and stopped — answer the blocker and hand back a live rate link.
WhatsAppSMSEmail +19% bookings recoveredOTA Guest → Direct Rebooking
Turn a one-off OTA guest into a direct repeat booker before their next trip — and keep the commission.
WhatsAppEmail +12% direct repeat rateFront Desk Overflow & Guest Requests
Answer the repeat guest questions around the clock in 40+ languages, and route the rest to your team.
Voice / SIPWhatsAppSMS -38% calls to receptionSeasonal Offer & Package Broadcast
Fill soft dates by putting the right package in front of the right past guest — and taking the booking in-thread.
WhatsAppSMSEmail +16% occupancy on soft datesWaitlist & Cancellation Backfill
The moment a booking cancels, offer the room or table to the waitlist — in order, automatically.
WhatsAppSMSVoice / SIP +27% cancellations refilledEvent Proposal Follow-up
Chase the event proposals that go quiet, answer the logistics, and get the date held.
EmailWhatsAppVoice / SIP +22% proposals closedLoyalty Enrolment & Lapsed Guest Win-back
Enrol guests who aren't members yet, and bring back the ones who haven't stayed in a while.
WhatsAppEmailSMS +14% lapsed guests returningNo outcomes match your filters.
Why teams choose Mihu
- Never miss a lead
- Fill the calendar
- Recover revenue that's slipping away
- Cut cost-to-serve
- One layer across voice + messaging