Fill every room and table — and win the direct booking

Popular

Reservation Callback & Booking

Answer and call back reservation enquiries, check availability and confirm the booking.

Voice / SIPWhatsApp +29% direct bookings Set up outcome

Revenue

No-Show & Cancellation Reduction

Confirm upcoming stays and dining reservations, and rebook cancellations instantly.

Voice / SIPSMSWhatsApp -35% no-shows Set up outcome

Guest Care

Post-Stay Review Recovery

Reach guests after checkout, resolve issues privately and invite happy guests to review.

WhatsAppEmail +0.5 avg rating Set up outcome

Revenue

Pre-Arrival Upsell

Offer room upgrades, late checkout and add-ons before arrival on the guest's channel.

WhatsAppSMS +18% upsell attach rate Set up outcome

Events

Event & Group Enquiry Triage

Qualify events and group enquiries, collect requirements and route to the sales team.

Voice / SIPEmail 2x faster response Set up outcome

Reservations

Abandoned Booking Recovery

Reach guests who started a booking and stopped — answer the blocker and hand back a live rate link.

WhatsAppSMSEmail +19% bookings recovered Set up outcome

Revenue

OTA Guest → Direct Rebooking

Turn a one-off OTA guest into a direct repeat booker before their next trip — and keep the commission.

WhatsAppEmail +12% direct repeat rate Set up outcome

Guest Care

Front Desk Overflow & Guest Requests

Answer the repeat guest questions around the clock in 40+ languages, and route the rest to your team.

Voice / SIPWhatsAppSMS -38% calls to reception Set up outcome

Revenue

Seasonal Offer & Package Broadcast

Fill soft dates by putting the right package in front of the right past guest — and taking the booking in-thread.

WhatsAppSMSEmail +16% occupancy on soft dates Set up outcome

Reservations

Waitlist & Cancellation Backfill

The moment a booking cancels, offer the room or table to the waitlist — in order, automatically.

WhatsAppSMSVoice / SIP +27% cancellations refilled Set up outcome

Events

Event Proposal Follow-up

Chase the event proposals that go quiet, answer the logistics, and get the date held.

EmailWhatsAppVoice / SIP +22% proposals closed Set up outcome

Guest Care

Loyalty Enrolment & Lapsed Guest Win-back

Enrol guests who aren't members yet, and bring back the ones who haven't stayed in a while.

WhatsAppEmailSMS +14% lapsed guests returning Set up outcome

Reservations

OTA Browser → Direct Booking Callback

Intercept the call about an OTA rate and win the booking direct, with the same or better price.

Voice / SIPWhatsApp +42% OTA calls won direct Set up outcome

Reservations

24/7 Multilingual Voice Booking

Answer every after-hours or non-English reservation call and book it there and then.

Voice / SIPWhatsApp 38% after-hours calls booked Set up outcome

Reservations

Booking Engine Abandonment Recovery

Reach guests who picked dates and a room but dropped off before paying.

SMSEmailVoice / SIP +24% abandoned bookings recovered Set up outcome

Reservations

Corporate / Negotiated Rate Booking Desk

Apply the right negotiated rate and billing rules the moment a corporate traveler calls or emails.

Voice / SIPEmail 90% corporate bookings automated Set up outcome

Reservations

Long-Stay / Extended Stay Quote Follow-up

Turn relocation and project-work enquiries into a booked weekly or monthly stay.

EmailVoice / SIP 35% long-stay quotes converted Set up outcome

Reservations

Group Block Room Release Reminder

Track pickup against cutoff so group blocks don't silently expire unfilled.

EmailVoice / SIP +15% group block pickup Set up outcome

Reservations

Overbooking / Walk Guest Relocation

Relocate the right guests smoothly on an overbooked night, with clear compensation.

Voice / SIPSMS 80% walked guests notified pre-arrival Set up outcome

Reservations

Rate Plan Upsell at Time of Booking

Offer one clear upgrade at the moment of booking, not after.

Voice / SIPWhatsApp 16% booking-time upsell acceptance Set up outcome

Reservations

Repeat Guest Direct Rebooking Prompt

Ask a returning guest to book their next stay directly, right at checkout.

WhatsApp 14% repeat guests rebooking direct Set up outcome

Reservations

Special Request Capture & Confirmation

Capture crib, accessibility and dietary requests at booking so nothing is missed at check-in.

WhatsAppSMS 95% special requests fulfilled Set up outcome

Guest Care

Pre-Arrival Check-in & Pre-Authorization

Move ID upload, arrival time and card pre-auth before arrival so check-in is a 60-second handoff.

WhatsApp 65% guests pre-checked-in Set up outcome

Guest Care

Early Check-in / Late Check-out Management

Answer the highest-volume front desk request with a real-time housekeeping status.

WhatsApp 95% early/late requests answered live Set up outcome

Guest Care

In-Stay Request Routing

Route housekeeping, maintenance and room-service requests instantly, not by phone.

WhatsApp 90% in-stay requests actioned on SLA Set up outcome

Guest Care

Lost & Found Recovery Coordination

Turn a stressful lost-item report into a fast, trackable recovery process.

Voice / SIPWhatsApp 90% lost & found enquiries answered fast Set up outcome

Guest Care

Multilingual Concierge & Local Recommendations

Give every guest, in their own language, recommendations and bookings — no concierge required.

Voice / SIPWhatsApp 75% concierge questions self-served Set up outcome

Guest Care

VIP / Repeat Guest Recognition & Amenity Setup

Automatically recognize top-tier guests and trigger their known preferences before arrival.

WhatsApp 95% VIP arrivals pre-set Set up outcome

Guest Care

Digital Key & Contactless Check-in Support

Troubleshoot digital key issues in real time so a tech hiccup doesn't ruin arrival.

WhatsAppVoice / SIP 60% digital key issues self-resolved Set up outcome

Guest Care

Guest Complaint Triage & Service Recovery

Catch dissatisfaction during the stay and recover it before it becomes a public review.

WhatsAppVoice / SIP 85% in-stay complaints resolved Set up outcome

Guest Care

Airport Transfer / Shuttle Coordination

Coordinate airport transfers and shuttle bookings without manual back-and-forth.

SMSWhatsApp 40% transfers pre-booked Set up outcome

Guest Care

Wake-up Call & Departure Reminder

Deliver wake-up calls reliably and bundle a same-day departure reminder.

Voice / SIPWhatsApp 99.5% wake-up calls on time Set up outcome

Revenue

Restaurant Reservation & Table Management

Handle on-property restaurant bookings without tying up host-stand staff.

Voice / SIPWhatsApp 70% restaurant bookings self-served Set up outcome

Revenue

In-Room Dining Order Taking

Take room service orders accurately without a dedicated order-taker on every shift.

Voice / SIPWhatsApp 65% room service orders self-served Set up outcome

Revenue

Spa & Wellness Booking

Fill spa treatment slots and cut the admin load of managing therapist schedules.

WhatsAppVoice / SIP 45% spa enquiries booked Set up outcome

Revenue

Room Upgrade & Package Upsell Pre-Arrival

Sell room upgrades and packages in the days before arrival when intent is highest.

WhatsApp 19% pre-arrival upsell acceptance Set up outcome

Revenue

Minibar & Amenity Replenishment Request

Let guests request minibar top-ups without waiting for the next housekeeping pass.

WhatsApp 85% minibar requests fulfilled fast Set up outcome

Revenue

Golf / Activity Tee-Time Booking

Manage resort activity bookings as a revenue channel, not just an information desk.

Voice / SIPWhatsApp 40% activity enquiries booked Set up outcome

Revenue

Late-Availability F&B/Spa Slot Fill Campaign

Fill same-day unsold tables, spa slots and activity spots with a targeted in-house push.

WhatsApp 30% same-day slots filled Set up outcome

Revenue

Private Event Space / Cabana Rental Booking

Sell private spaces as a distinct revenue line with clear availability and pricing.

Voice / SIP 35% private space enquiries converted Set up outcome

Revenue

Kids Club / Childcare Reservation

Manage kids club capacity and bookings so parents can plan the rest of their stay.

WhatsApp 100% kids club bookings fully complete Set up outcome

Revenue

Special Occasion Package Pre-Order

Capture celebration revenue by asking proactively, not waiting to be asked.

WhatsApp 22% occasion package attach rate Set up outcome

Events

Wedding/Event Enquiry Triage & Site-Visit Booking

Respond fast to wedding/event enquiries and convert them into a booked site visit.

Voice / SIPEmail 95% event enquiries answered within an hour Set up outcome

Events

Group Room Block RFP Response

Respond to group/corporate RFPs fast enough to make the shortlist.

Email 90% RFPs answered within 24 hours Set up outcome

Events

Conference/Meeting Space Availability Callback

Convert meeting space enquiries quickly with an accurate quote in one response.

Voice / SIP 95% meeting space enquiries quoted same-day Set up outcome

Events

Group Rooming List Collection Reminder

Collect complete rooming lists from group organizers before the cutoff.

EmailVoice / SIP 90% rooming lists received before cutoff Set up outcome

Events

Event Deposit & Contract Follow-up

Keep signed contracts and deposits moving so a verbal agreement doesn't quietly fall through.

Email 85% event contracts signed on time Set up outcome

Events

Post-Event Feedback & Rebooking Outreach

Turn a completed event into feedback plus a rebooking conversation while it's fresh.

Voice / SIPEmail 18% post-event repeat bookings Set up outcome

Events

Vendor Coordination Confirmation Reminder

Confirm third-party vendor logistics ahead of the event so nothing is missed on the day.

EmailSMS 100% vendors confirmed 48h ahead Set up outcome

Events

Group Attrition Deadline Reminder

Make sure group organizers know their attrition deadline before penalty clauses kick in.

Email 100% groups notified before attrition deadline Set up outcome

Events

Multi-Property RFP Distribution

Route a single RFP to every eligible property and consolidate responses for the planner.

Email 90% multi-property RFPs consolidated fast Set up outcome

Events

Corporate Meeting Planner Account Nurture

Build a recurring relationship with meeting planners so the property is their default choice.

EmailVoice / SIP 75% planners proactively nurtured Set up outcome

Loyalty

Loyalty Tier Progress & Renewal Nudge

Keep members engaged with their tier status instead of letting points quietly expire.

WhatsApp 10% additional stays from tier nudges Set up outcome

Loyalty

Lapsed Guest Win-back Campaign

Re-engage guests who haven't stayed in 12+ months with a relevant, non-generic offer.

EmailWhatsAppVoice / SIP 12% lapsed guests re-engaged Set up outcome

Loyalty

Post-Stay Photo/UGC Request

Build a library of authentic guest content for marketing without a paid shoot.

WhatsAppEmail 8% guests submitting usable content Set up outcome

Loyalty

Birthday/Anniversary Offer Campaign

Use known personal dates to drive an emotionally relevant, high-open-rate offer.

WhatsAppEmail 15% personal-date offer conversion Set up outcome

Loyalty

Weather/Local Event-Triggered Offer Push

Fill soft dates by reacting to local demand drivers in near real time.

WhatsAppEmail +10pts soft-date occupancy lift Set up outcome

Loyalty

Loyalty Enrolment at Checkout

Capture loyalty sign-ups at the moment of highest goodwill — checkout after a good stay.

WhatsApp 25% checkout enrolment acceptance Set up outcome

Loyalty

Referral Program for Loyalty Members

Turn loyal guests into an acquisition channel with a structured referral mechanic.

WhatsApp 15% members using their referral link Set up outcome

Loyalty

Off-Season Local Resident “Staycation” Campaign

Fill off-season occupancy with local/regional demand instead of relying solely on travellers.

WhatsAppEmail 70% soft dates lifted to target occupancy Set up outcome

Loyalty

Corporate Account Renewal & RFP Retention

Retain corporate accounts at renewal instead of losing them to a lower competing bid.

Voice / SIPEmail 75% corporate account renewal rate Set up outcome

Loyalty

Guest Preference Profile Enrichment

Build a richer preference profile over time, without a long form.

WhatsApp 60% guests with an enriched profile Set up outcome