Automotive · Aftersales

Service & MOT / Inspection Due Reminder

Fill the workshop by reminding customers before their service or inspection lapses.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. A scheduled job queries the DMS for vehicles due or overdue for service or MOT based on last-service date and mileage.
  2. Agent reaches out by preferred channel, via the connected telephony platform — Twilio, 3CX, RingCentral or a carrier SIP trunk.
  3. States the specific service due — not a generic reminder — pulled from the DMS maintenance schedule for that make/model/mileage band.
  4. Books the earliest matching slot directly into the DMS on acceptance.
  5. Logs the response to the CRM and re-queues declined/unreached customers for the next cycle, avoiding repeat contact.

Data sources

DMS service history/interval data Workshop calendar CRM

What it targets

  • Reminders converted to bookings Target 35%
  • Workshop utilisation Target +10%