Healthcare · Front Desk

Front Desk Overflow & Practice Info

Keep the practice line answered without pulling reception away from patients.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Call or message arrives out of hours or while reception is busy.
  2. Agent answers in the patient's language and identifies the record.
  3. Handles admin only — opening hours, directions, appointment prep, forms, invoices.
  4. Reschedules or cancels appointments straight in the diary.
  5. Symptoms, results and medication go to your staff immediately, with the transcript. The agent gives no clinical advice, ever.

Data sources

Practice FAQ Appointment diary Patient record (admin fields)

What it targets

  • Contacts answered 24/7 Target 100%
  • Resolved without reception Target 34%
  • Clinical contacts escalated Target 100%