Healthcare · Front Desk

Front Desk Overflow & Practice Info

Keep the practice line answered without pulling reception away from patients.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup

EHR / Practice System Read availability and write appointments back to your clinic system. Connect during setup

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

Agent monitors live call queue depth and takes over the moment reception is busy or after hours.
Answers in the patient's language and identifies the record.
Handles admin only — opening hours, directions, appointment prep, forms, invoices.
Reschedules or cancels appointments straight in the diary.
Symptoms, results and medication go to your staff immediately, with the transcript. The agent gives no clinical advice, ever.
If staff are also unavailable, a structured callback task is created in the CRM rather than a generic voicemail.
Overflow volume patterns are reported to help the practice plan staffing.

Practice FAQ Appointment diary Patient record (admin fields) Call queue data CRM