Tourism · Concierge

Multilingual Trip Concierge

Give every traveller a responsive concierge in their own language.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Ground Operator / Local Partner Network Local guides, drivers, embassies and on-the-ground partners by destination. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent detects language and responds natively, any time before or during the trip.
  2. Answers logistics, changes and local navigation questions, grounded in the destination knowledge base — not open internet search.
  3. Anything requiring in-person local presence is connected directly to the ground operator.
  4. Escalates complex changes to a human specialist.
  5. Logs the interaction to the CRM; recurring question types are flagged to improve the knowledge base over time.

Data sources

Trip itinerary Knowledge base Booking system CRM

What it targets

  • Questions resolved without agent Target 70%