E-commerce · Retention

Lapsed Customer Win-back

Bring dormant customers back and rescue at-risk lifetime value.

Apps this needs

Store Platform Shopify, WooCommerce or your storefront for carts, orders & status. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Flags customers who've gone quiet past their usual cycle.
  2. Reaches out with a relevant reason to return (new arrivals, restock, offer).
  3. Reads intent and answers questions from the catalog.
  4. Sends a checkout link and tags responders for further nurture.

Data sources

Customer profiles Order history Catalog / promotions

What it targets

  • Lapsed customers contacted Target 90%
  • Reactivation rate Target 9%