Professional Services · Intake

Language Access & Interpreter Coordination

Ensure non-English-speaking prospective clients get accurate intake and access to interpretation.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Practice Management System Clio, MyCase, PracticePanther, Karbon or CCH Axcess — matter/client data, engagement & document status. Connect during setup

How it works

  1. Conducts intake directly in the prospective client's language where the agent supports it natively, via voice (Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk, with multi-language support).
  2. Books a qualified legal/professional interpreter for the consultation itself where required, via the interpreter platform's API.
  3. Confirms interpreter attendance ahead of the appointment.
  4. Sends all intake documentation in the client's preferred language where translated versions exist.

Data sources

Interpreter service scheduling Language preference record

What it targets

  • Non-English intakes completed accurately Target 90%
  • Consultations with confirmed interpreter coverage Target 95%