Email Agent
Every agent gets its own workspace inbox. It reads the thread, pulls live data out of your systems, writes a reply in the customer's language, updates the CRM — and hands the hard ones to a human with the whole history attached. Not an auto-responder. An agent that finishes the job.
"I was charged twice for order #4471. Can you refund the second one? Also — is the X5 still available in black?"
Confirmed the duplicate charge on #4471 and started the €247.00 refund. The X5 is in stock in black at €72,500 — I've held one for 48 hours.
An inbox per agent
Each agent you build gets its own workspace email address. Billing questions go to the billing agent, bookings to the reception agent — each one grounded in its own knowledge, with its own guardrails, its own escalation rules and its own scorecard.
Read · decide · act
Drafting text is the easy part. The work is everything around it: knowing what the customer actually wants, fetching the number that makes the answer true, doing the thing, and knowing when to stop and get a person.
Intent, sentiment and urgency — across the whole thread, not just the last message. Quoted history and attachments included.
Your rules sit on top: a refund over an amount, a legal topic, a VIP account. You set what it may settle alone and what a human must see.
It queries your systems mid-thread, replies with the real number, fires the webhook, updates the CRM deal, books the appointment — or escalates with the full history attached.
Grounded
The agent is grounded in your knowledge and can query your live systems while it is writing. No "let me check and get back to you", and no confidently wrong price.
Stock, pricing, order status and availability, pulled from your systems as the reply is written.
Crawl your site up to three layers deep, or import CSV, Excel, JSON, PDF and XML.
The call at 09:14 and the email at 10:20 are the same thread. The customer never starts over.
Deliverability & trust
Sending on your behalf means sending as you. The agent is verified against your domain, and every message it sends is logged, scored and attributable.
See it on your inbox
Bring a week of your actual email. We'll ground an agent in your data, run it against those threads, and show you what it would have answered — before it ever sends a single message.
