Booking Abandonment Recovery
Reach travellers who dropped off at checkout and help them complete the booking.
Voice / SIPWhatsAppEmail +24% recovered bookings
Tourism
Turn browsers into booked trips — in their own language
Booking-abandonment recovery, availability callbacks and a multilingual concierge — across voice, WhatsApp, SMS and email, in 40+ languages.
Revenue operation
Deal stage
57 outcomes
Tour Availability Callback
Answer availability questions for tours and activities and book on the spot.
Voice / SIPWhatsApp 24/7 coverageMultilingual Trip Concierge
Answer traveller questions in their language before and during the trip, 24/7.
WhatsAppVoice / SIP 30+ languagesPost-Trip Review & Rebook
Follow up after the trip for feedback and offer a returning-guest rebooking incentive.
WhatsAppEmail +14% repeat bookingsGroup Quote Follow-up
Chase outstanding group quotes with a call and answer questions to close the deal.
Voice / SIPEmail +26% quote close rateInstant Trip Enquiry Callback
Call every new trip enquiry back inside a minute, qualify the party, and hold the dates.
Voice / SIPWhatsAppEmail < 60s to first contactLast-Minute Departure Broadcast
Sell the seats that would otherwise depart empty — matched to travellers who already wanted that trip.
WhatsAppSMSEmail +17% unsold seats filledTravel Document & Visa Reminder
Chase, verify and confirm the passport, visa and insurance details before they become a day-of-departure emergency.
WhatsAppSMSEmail -46% document chases at departurePre-Departure Excursion Upsell
Offer the excursions and add-ons that match the trip already booked — before they land.
WhatsAppEmailSMS +21% add-on attach ratePost-Trip Referral Campaign
Ask happy travellers for a referral at the one moment they're most likely to give one.
WhatsAppEmailSMS +12% bookings from referralsMulti-Channel Enquiry Consolidation
Stop trip enquiries across email, WhatsApp and social from duplicating or dropping between channels.
WhatsAppEmailInstagram DM 95% enquiries responded to within 2 hoursItinerary Customization Follow-up
Close custom itinerary requests that typically need 2-3 rounds of back-and-forth before booking.
Voice / SIPEmail 22% custom itinerary-to-booking conversionComparison Shopper Re-engagement
Re-engage shoppers who got a quote and went quiet to compare with other operators.
WhatsAppEmail 40% quoted-but-silent leads re-engagedDestination Wedding/Honeymoon Specialist Routing
Route high-value, detail-sensitive trip types to a specialist rather than a generalist queue.
Voice / SIP 90% specialty trips correctly routed on first contactAdd-on Insurance & Protection Plan Offer
Attach travel insurance at the point of booking, when it's most relevant and most likely to be accepted.
WhatsApp 28% protection plan attach rateOff-Peak Destination Steering
Balance demand by steering flexible shoppers toward off-peak dates or under-booked destinations.
Voice / SIPWhatsApp 20% off-peak bookings from steeringAffiliate/Agent Partner Enquiry Routing
Handle enquiries from travel agents or affiliate partners with correct commission and white-label handling.
EmailVoice / SIP 98% partner-sourced enquiries correctly attributedBudget Mismatch Alternative Proposal
Instead of losing a budget-mismatched lead, propose a realistic alternative that still closes the sale.
Voice / SIP 30% alternative-to-booking conversionRepeat Traveler Fast-Track Quoting
Give past travelers a faster, more personalized quoting experience that recognizes their history.
Voice / SIP 45% repeat traveler quote-to-booking conversionSocial Media DM-to-Booking Funnel
Convert Instagram/TikTok/Facebook DM enquiries into a qualified, bookable conversation.
Instagram DMWhatsApp 35% social DM-to-qualified-lead rateFinal Payment & Balance Due Reminder
Collect final balances on schedule without a manual finance-team chase.
SMSEmail 88% final payments received on schedulePacking & Preparation Checklist
Reduce day-of-departure problems by sending a trip-specific preparation checklist.
WhatsAppEmail 95% trip-specific checklists sent on scheduleFlight & Connection Coordination
Confirm flight details align with the ground itinerary and catch mismatches before they become a missed transfer.
SMS 95% flight-itinerary mismatches caught before departureGroup Traveler Coordination for Independent Bookings
Coordinate travelers who booked independently but are joining the same group departure.
EmailWhatsApp 100% group departures with a consolidated brief sentPre-Departure Currency & Spending Guidance
Set accurate expectations on local spending money needed.
WhatsApp 100% spending guides sent with final documentsSpecial Assistance & Accessibility Confirmation
Confirm accessibility and special assistance needs are actually arranged with suppliers, not just noted.
Voice / SIPEmail 100% special assistance needs confirmed with all suppliersWeather & Seasonal Advisory Update
Give travelers accurate, timely advisories about weather/seasonal conditions affecting their specific trip.
SMSWhatsApp 100% material weather advisories sent proactivelyTraveler Health & Vaccination Guidance
Point travelers to accurate, destination-specific health guidance early enough to act on it.
Email 100% health guidance sent within 24h of bookingTrip Insurance Claim Pre-Departure Check
Make sure travelers who purchased protection actually understand how and when to use it.
WhatsApp 95% travelers confirming emergency contact info accessible24/7 In-Trip Emergency Line
Give travelers a single always-answered line for in-destination emergencies and urgent issues.
Voice / SIP 100% in-trip emergency calls triaged correctlyItinerary Change Request Handling
Handle in-trip requests to modify the itinerary quickly and accurately.
WhatsAppVoice / SIP 85% change requests confirmed within 4 hoursMissed Connection / Transport Disruption Rebooking
Rebook travelers quickly when a missed connection threatens to unravel the rest of the trip.
SMSVoice / SIP 85% disruptions rebooked within 2 hoursLocal Guide/Driver No-Show Escalation
Resolve a no-show local guide or driver fast.
Voice / SIP 90% no-show incidents resolved within 30 minutesOptional Excursion Booking In-Destination
Sell optional excursions and activities once travelers are already in-destination.
WhatsApp 30% in-destination excursion attach rateLost Document/Passport Emergency Support
Get a traveler who's lost their passport or critical documents moving toward a resolution fast.
Voice / SIP 95% emergency document guidance provided within 30 minutesGroup Trip Real-Time Roll Call & Check-in
Keep track of all travelers on a group departure at key transition points.
WhatsApp 95% group check-ins completed on timeDietary/Allergy Real-Time Adjustment
Make sure dietary requirements are actually honored at each meal stop throughout a multi-day trip.
WhatsApp 100% dietary requirements confirmed at every meal stopMid-Trip Satisfaction Pulse Check
Catch a dissatisfied traveler mid-trip while there's still time to fix something.
WhatsAppVoice / SIP 80% mid-trip issues resolved before trip endGroup Quote Multi-Stakeholder Coordination
Manage group bookings where multiple decision-makers need coordinated communication.
Email 100% multi-stakeholder groups tracked centrallyCharter/Private Group Custom Quote
Handle fully private/charter group requests with accurate custom pricing.
Voice / SIP 35% charter enquiry-to-booking conversionSchool/Educational Group Compliance Documentation
Collect and verify the extra documentation school/educational trips require.
Email 100% participants with complete documentation before departureGroup Payment Splitting & Individual Collection
Collect payment from individual group members without the organizer chasing everyone.
SMSWhatsApp 90% groups fully paid by the deadlineIncentive/Corporate Group Program Design Follow-up
Close corporate incentive travel proposals.
Voice / SIPEmail 100% proposals followed up on the appropriate cadenceMulti-Bus/Multi-Vehicle Charter Logistics Confirmation
Confirm complex logistics for large group charters before the day of departure.
Voice / SIP 100% logistics mismatches caught before departure dayGroup Cancellation/Reduction Impact Assessment
Handle partial group cancellations by recalculating pricing and logistics accurately.
Email 90% group size changes processed within 24 hoursRecurring Group Program Renewal (Annual School/Club Trips)
Renew recurring annual group trips before the organizer shops around.
EmailVoice / SIP 80% recurring program renewal rateGroup Trip Real-Time Roster Sync with Suppliers
Keep every supplier on a multi-stop group itinerary working from the same, current headcount.
Email 100% suppliers working from the current roster at all timesPost-Group-Trip Organizer Debrief
Capture structured feedback from the group organizer to improve future group program design.
Voice / SIP 75% organizer debriefs completed post-tripBucket List Destination Matching
Use a traveler's stated 'someday' destinations to proactively pitch when conditions align.
Email 20% bucket-list outreach-to-booking conversionPost-Trip Photo & Story Sharing Campaign
Build authentic marketing content and community engagement from returning travelers.
WhatsAppEmail 10% travelers submitting shareable contentMulti-Trip Traveler Loyalty Recognition
Recognize and reward travelers who've booked multiple trips.
Email 25% milestone outreach leading to a new enquirySeasonal Destination Newsletter Personalization
Replace one-size-fits-all seasonal newsletters with content matched to each traveler's demonstrated interests.
Email +35% newsletter open rate vs blanket sendAnniversary-of-Trip Re-engagement
Use the anniversary of a memorable trip as a natural, non-generic re-engagement trigger.
Email 12% anniversary re-engagement-to-enquiry rateLapsed High-Value Traveler Win-back
Specifically target high-historical-spend travelers who haven't booked in 18+ months.
Voice / SIP 25% high-value win-back rateTravel Style Evolution Check-in
Recognize when a traveler's life stage/travel style has likely changed and adjust recommendations.
Voice / SIP 85% changed travel contexts correctly identifiedOff-Peak Loyalty Member Exclusive Offer
Use loyalty members as a reliable demand lever to fill off-peak capacity.
Email 40% off-peak departures filled via loyalty-exclusive offersTrip Completion Certificate / Milestone Recognition
Give travelers a shareable recognition of significant trip milestones.
Email 95% milestone achievements recognized within a weekNo outcomes match your filters.
Why teams choose Mihu
- Never miss a lead
- Fill the calendar
- Recover revenue that's slipping away
- Cut cost-to-serve
- One layer across voice + messaging