Automotive · Aftersales

Warranty Expiry & Extended Cover

Keep owners covered — and in the network — past the factory warranty.

Apps this needs

DMS Keyloop, CDK or DMS export for customers & appointments. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
SMS Gateway Fallback text messages for reminders and links. Connect during setup

How it works

  1. Agent picks up vehicles whose warranty expires inside the window.
  2. Reaches the owner on their channel with what ends and when.
  3. Answers the common questions — what's covered, what it costs to extend.
  4. Books a call with aftersales, or sends the renewal link where self-serve.
  5. Logs declines with a reason, so the list stops chasing the uninterested.

Data sources

Vehicle & warranty records Cover options Service history

What it targets

  • Owners reached before expiry Target 96%
  • Extended cover take-up Target 17%
  • Opt-out rate Target 2%