Hospitality · Guest Care

Post-Stay Review Recovery

Lift public ratings and catch dissatisfaction before it goes public.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Message the guest after checkout.
  2. Route unhappy guests to management, happy ones to a review.

Data sources

PMS checkouts Review platforms

What it targets

  • Post-stay responses Target 40%