Hospitality · Guest Care

Post-Stay Review Recovery

Lift public ratings and catch dissatisfaction before it goes public.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent messages the guest 1-2 days after checkout, reading the checkout date from the PMS.
  2. A short sentiment check runs first — happy or unhappy — before anything else is sent.
  3. Unhappy guests are routed privately to management with the specific issue, not asked to post publicly.
  4. Happy guests get a direct link to the review platform the property prioritizes.
  5. Response and sentiment outcome are logged to the CRM against the guest profile.

Data sources

PMS checkouts Review platforms CRM

What it targets

  • Post-stay responses Target 40%