Tourism · Bookings

Tour Availability Callback

Capture every availability enquiry, in any timezone.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Branch Calendar Availability from Calendar API, DMS or a CSV / Google Sheet. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup
Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

How it works

  1. Enquiry arrives via voice, WhatsApp or web form; if voice goes unanswered, the telephony platform — Twilio, 3CX, RingCentral, or a carrier-direct SIP trunk — triggers a callback.
  2. Agent calls back within 60 seconds and checks live availability via the operator system's API.
  3. Pricing and inclusions are quoted; if accepted, the booking is written directly to the operator system.
  4. A deposit is captured via the payment gateway where required.
  5. If unreached after 2 attempts, falls back to SMS/WhatsApp with a direct booking link.
  6. Logs the outcome to the CRM for lead-response reporting.

Data sources

Activity inventory Availability calendar CRM

What it targets

  • Enquiries converted Target 30%