Financial Services · Compliance

Suspicious Activity Escalation (Non-Determinative)

Flag potentially suspicious account activity patterns to the compliance team — the agent never makes a SAR determination itself.

Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Identifies transaction patterns matching pre-set, compliance-defined flags (not agent judgment) during routine servicing interactions, via the monitoring system.
  2. Escalates the flagged pattern immediately and confidentially to the compliance/BSA team, without discussing the flag with the customer.
  3. Continues routine servicing normally without tipping off any suspicion.
  4. Logs the escalation per the institution's compliance procedures, written to the CRM.

Data sources

Compliance-defined transaction monitoring rules

What it targets

  • Flagged patterns escalated within the required internal timeline Target 100%
  • Compliance escalations logged with full required detail Target 100%