Automotive · Reception

Feedback Line Intake & Routing

Capture customer feedback/complaints through a dedicated line and route them to the right person with proper documentation.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent takes the feedback or complaint calmly and completely, without minimizing the concern.
  2. Classifies severity and department and routes to the appropriate manager.
  3. Sends an acknowledgment with an expected response timeframe.
  4. Logs the full feedback for the dealership's quality tracking and trend reporting.

Data sources

CRM/complaint log

What it targets

  • Feedback acknowledged within 1 business day Target 95%