Changelog

Mihu Loop is no longer just a tab in your browser. Download it and it runs directly on your computer — the same inbox, calls, and tickets, in its own window.

• → Native desktop app: for macOS, Windows and Linux — the download page detects your system and gets you the right build automatically.
• → Live in seconds: install, sign in, and your queues, conversations and tickets are exactly where you left them.
• → Always current: Mihu Loop checks for new versions on its own, so you're never behind.

The moment a conversation ends, your Observer agent decides whether it needs a ticket — a complaint, a sales opportunity, or a loose end, matched against what you've told it to look for in Settings — opens it, and routes it before anyone has to ask who's handling this.

• → Auto-classified: tell your Observer agent in plain language what should count as a complaint or an opportunity in Settings, and every ticket gets tagged and scored against that.
• → Auto-routed: sent to the same queue or team member the conversation itself would have reached — unassigned and ready if nobody specific fits.
• → Linked to the conversation: every ticket opens straight back to the original call or thread, no searching required.
• → List or Kanban: Open, In Progress, Waiting on Customer, Resolved, Closed — filter by priority, tag, source, or who's holding it.

It retrieves, it writes, it sends — and all three are on the record. Autopilot, Copilot and Human First can be set on a queue, on a channel, or on one conversation.

Copilot now reaches live calls too: the AI agent stays on the line, hears both sides, and prompts your team member with the next line instead of speaking itself.

• → Autopilot — the AI agent sends: it retrieves, writes and sends the reply itself, with every step on the record.
• → Copilot — it drafts, your team sends: the AI agent writes the whole reply, then stops at your team member's screen as an AI draft.
• → Say Next on live calls: the AI agent listens on the line and feeds your team member the next line to say, without ever speaking itself.
• → Take over, hand back: control can move between the AI agent and a team member in both directions, mid-conversation.

Sixteen thousand rows, and a score on every one of them. That score is the whole product.

Everything a floor needs, on one screen that never navigates away — one inbox, seven channels, and three columns: what is waiting, what you are doing, and what the AI agent knows.

When the AI agent stops, it does not go quiet — it raises an alarm, and every escalation state looks different on purpose so nothing gets missed.

• → One inbox, seven channels: every channel lands on the same desk, so nobody switches tabs to keep up.
• → Three modes, one switch: Autopilot, Copilot and Human First, set per queue, per channel, or per conversation from the header.
• → Voice, live: the AI agent joins the call itself and works alongside the team member on the line.
• → Escalations you cannot miss: a distinct state for every reason an AI agent hands a conversation back.

Set the mode on a queue, on a channel, or on one conversation. The customer never sees the switch.

Who gets into which part of Mihu, and how far — plus a full log of every screen opened and every request made, allowed or denied.

Team Management is also where queues route incoming calls and messages: one email, one role, and a new teammate is in.

• → Roles and scopes: bundle the exact permissions a job needs into one role, instead of ticking boxes for every new arrival.
• → Access logs: every request logged with the time, the member, the path they opened, and whether it went through.
• → Queues with SLA, flow and hours: set how fast, what happens off-plan, and when the lights are on, per queue.
• → Smart routing: rules of your own decide exactly where a call or message goes the moment it arrives.

Every queue in one line: its channels, its agents, its target and its rules.

The address people type, the lock on the door, who gets a key, the name on the wall — four settings, one sitting.

Every workspace still ships with a mihu.ai address that keeps working, but the workspace can now look and feel entirely like your own.

• → Your own domain: point an address you own, like app.yourcompany.com, at your workspace.
• → Workspace-wide 2FA: one switch turns on two-factor authentication for everyone in the workspace at once.
• → Hand out keys, not copies: publish a registration link and approve every access request yourself.
• → Put your name on it: swap the logo so your team opens a workspace that looks like yours.

Call, message, and track every lead without leaving Zoho CRM. Link your Mihu AI account and voice/WhatsApp agent once, and it's available on every record.

A lead comes in from a website form, a rep calls straight from the record, and the outcome is already on the timeline before they've opened a new tab.

• → Actions on the lead record: call, send a WhatsApp template, or add to a campaign in one click, without leaving the CRM.
• → Automatic logging: every call and message is written back as a note automatically, with outcome, content and timestamp.
• → Minutes to set up: connect your workspace subdomain and API token, choose your agents — no code required.