Hospitality · Loyalty

Loyalty Tier Progress & Renewal Nudge

Keep members engaged with their tier status instead of letting points/status quietly expire.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup

How it works

  1. Agent tracks each member's progress toward their next tier and any expiring points.
  2. Sends a nudge when close to a threshold, showing exactly what stay would get them there.
  3. For expiring points, offers simple redemption options before the deadline.
  4. Confirms tier changes and new benefits immediately when achieved.

Data sources

Loyalty program tier/points data Expiry rules

What it targets

  • Members notified before points/status expiry Target 100%
  • Additional stays driven by tier-progress nudges Target 10%